Residential HVAC Field Service Specialist

Job Description

Job Description

About the Role

Picture your day starting with a quick check of your service vehicle—organized, stocked, and ready. Your first stop is a residential home where you slip on protective floor savers, greet the customer with a smile, and get right to work diagnosing a comfort issue. You trace the problem, verify wiring, perform a start-up, log test results on your tablet, explain what you did to both the customer and dispatch, and leave the work area cleaner than you found it. Between calls, you coordinate with the office on scheduling and parts so you’re prepared for the next appointment. Throughout the day, you follow safety procedures, uphold a strong code of ethics, and keep meticulous records—because accuracy and care matter.

That’s the rhythm of a Residential HVAC Field Service Specialist: delivering exceptional service and maintenance on residential heating and cooling systems under the guidance of the HVAC Service Supervisor and Operations Management—ensuring every job is done right.

What You’ll Do

• Maintain and repair residential heating and air conditioning equipment.
• Inspect ducting and keep company tools/materials in serviceable condition.
• Identify, wire, commission, and start up complete home HVAC systems.
• Troubleshoot issues, recommend solutions, and complete repairs to restore proper operation.
• Conduct start-ups; test systems and document results to verify performance.
• Perform comprehensive system inspections; communicate any outstanding concerns to dispatch and the customer.
• Clearly explain all services and repairs completed to dispatch and to the customer.
• Coordinate daily schedules directly with the office.
• Order, stage, and verify all parts required; ensure readiness for each service visit.
• Transport parts, materials, and tools to job sites and properly account for assigned inventory.
• Complete all required paperwork/tablet entries neatly and on time.
• Debrief each service call with dispatch/customer, providing proper documentation.
• Leave each work area clean and orderly after job completion.
• Maintain a clean, organized company vehicle inside and out.
• Uphold company performance standards and code of ethics; maintain a courteous demeanor with customers and teammates.
• Use protective floor savers while working in customer homes.
• Follow all safety policies and procedures.
• Perform other duties as assigned.

* Duties may vary by location.

Minimum Requirements

• High school diploma or GED.
• 1+ year of HVAC service experience.
• EPA Certification.
• Soldering/brazing skills.
• Strong verbal and written communication skills.
• Ability to communicate effectively in English, both verbally and in writing.
• Beginner-level computing skills; able to use a computer, laptop, or tablet.
• Basic proficiency with internet navigation and email (e.g., Microsoft Outlook).
• Valid driver’s license.
• Willingness to work overtime with little notice; occasional weekends.

Preferred Qualifications

• HVAC trade school certification.
• 1–2 years of experience in construction, HVAC, or a related field.

Additional Knowledge, Skills, and Abilities

• Desire to learn and contribute within a team environment.
• Positive, collaborative attitude.
• Ability to build strong internal and external customer relationships.
• Comfort working with all levels of the organization.
• Related work experience may substitute for education.
• Safety-first mindset and commitment to a strong safety culture.

Working Conditions

• Primarily in occupied residential homes and/or construction sites; minimal office time.
• Travel by vehicle between work locations.
• Regular exposure to construction settings including equipment, elevated work areas, confined spaces, noise, dust, hazardous materials, and odors.
• Work indoors and outdoors in all weather (heat, rain, cold, wind) with appropriate PPE.

Physical Requirements

• Drive and operate a motorized passenger vehicle or forklift.
• Frequently lift/move up to 50 pounds.
• Regular climbing, bending, crawling, kneeling, and crouching.
• Work at heights; climb ladders and stairways; occasionally work on platforms/scaffolding using required fall protection.
• Wear required PPE, including but not limited to: hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves, and safety-toe, construction-grade work boots.
• Stand, walk, or sit for extended periods.
• Hear, understand, and distinguish speech/sounds to safely operate phones or other equipment.
• With natural or corrected vision, maintain close, distance, and peripheral vision with normal depth perception.
• Clearly express ideas verbally to share information with others.
• Enter text/data into a handheld device or computer via keyboard or 10-key keypad.
• Use arms/hands to reach overhead; signal, grasp, hold, lift, turn, push, and pull objects and tools.

* Physical requirements may vary by location.

You Should Be Proficient In

• HVAC
• HVAC/R Systems
• HVAC Service & Installation
• HVAC Maintenance
• HVAC Troubleshooting
• HVAC Repair