Desktop Support Technician

P&E Constructors is an employee-owned (ESOP) mechanical and electrical construction firm executing large capital projects with deep roots in the industrial construction sector. Since 1946, we’ve delivered fabrication and installation services with a commitment to safety, quality, reliability, and client-focused solutions. This position requires 100% travel and project-site presence based on business needs. Candidates local to the Port Washington, WI area are preferred. Bilingual Spanish-speaking candidates are a plus due to workforce communication needs. Project assignments generally last 10 to 17 months, depending on project duration and operational requirements. Position Overview The Desktop Support Technician is responsible for providing technical assistance and support for end users. This role is responsible for troubleshooting hardware, software, and network issues, ensuring timely resolution of IT problems, and maintaining a high level of user satisfaction. Responsibilities Provide first- and second-level technical support for desktops, laptops, printers, mobile devices, and peripherals Diagnose and resolve hardware, software, and operating system issues (Windows and/or macOS) Install, configure, and maintain workstations, applications, and operating systems Respond to service requests and incidents via ticketing systems, phone, email, and in person Escalate complex issues to higher-level IT teams when necessary Support user account management (password resets, access permissions, MFA) Assist with onboarding and offboarding of employees, including equipment setup and recovery Maintain accurate documentation of issues, resolutions, and IT procedures Ensure compliance with security policies and best practices Support audio/visual equipment for meetings and presentations Requirements Associate’s or Bachelor’s degree in Information Technology or related field (or equivalent experience) 1–3 years of experience in a desktop or technical support role Strong knowledge of Windows operating systems Experience with Microsoft 365, Active Directory, and basic networking concepts Familiarity with ticketing systems and remote support tools Excellent communication and customer service skills Ability to prioritize tasks and work independently Experience with Procore, Bluebeam, Adobe, Primavera P6 preferred Knowledge of cybersecurity best practices At P&E Constructors, we believe in rewarding our employees through competitive compensation, employee ownership, and a comprehensive benefits package designed to support your financial wellbeing, health, and future. Compensation The market rate for the role is typically at the mid-point of the salary range; however, variations in final salary are determined by additional factors such as the candidate’s qualifications, relevant years of experience, geographic location, internal pay equity, and prevailing market conditions for the specific role Performance-based merit increases and career growth opportunities Salary Range: $21.54 - $31.82 per hour Financial Security & Savings Flexible Spending Accounts (Healthcare & Dependent Care) Competitive compensation with ongoing performance reviews Financial planning and retirement savings opportunities Medical, Dental, and Vision insurance options Company-paid employee monthly medical premiums (P & E Constructors covers employee costs) Coverage available for spouse, domestic partners, and dependents Wellness programs and resources Employee Assistance Program (EAP) Work-Life Support Paid Time Off (PTO) Paid Holidays Military Leave Work-life balance support programs Protection Coverages Company-paid Short-term and Long-term disability coverage Company-paid life insurance Additional voluntary benefits are offered Work Environment & Physical Demands Lift, carry, push, and pull materials or equipment weighing up to 50 pounds Perform physical movements such as bending, kneeling, crouching, crawling, climbing, and balancing Safely navigate active construction sites, including uneven, confined, or cluttered work areas Work at elevated heights and comply with fall protection and safety requirements Wear required personal protective equipment (PPE) at all times Work in environments with exposure to noise, dust, temperature extremes, and other construction-related conditions Interpret technical drawings and visualize three-dimensional concepts when needed Maintain sufficient vision, hearing, coordination, and awareness to safely perform job duties Ability to work extended shifts, including up to 12 hours, in outdoor construction environments and varying weather conditions Maintain physical stamina and strength to perform demanding job duties throughout the workday To be Considered: Candidates Must be authorized to work in the country where the position is located. Company Overview P&E Constructors is an employee-owned (ESOP) mechanical and electrical construction firm executing large capital projects with deep roots in the industrial construction sector. Since 1946, we’ve delivered fabrication and installation services with a commitment to safety, quality, reliability, and client-focused solutions. Work Location & Travel Expectations This position requires 100% travel and project-site presence based on business needs. Candidates local to the Port Washington, WI area are preferred. Bilingual Spanish-speaking candidates are a plus due to workforce communication needs. Project assignments generally last 10 to 17 months, depending on project duration and operational requirements. Position Overview The Desktop Support Technician is responsible for providing technical assistance and support for end users. This role is responsible for troubleshooting hardware, software, and network issues, ensuring timely resolution of IT problems, and maintaining a high level of user satisfaction. Responsibilities Provide first- and second-level technical support for desktops, laptops, printers, mobile devices, and peripherals Diagnose and resolve hardware, software, and operating system issues (Windows and/or macOS) Install, configure, and maintain workstations, applications, and operating systems Respond to service requests and incidents via ticketing systems, phone, email, and in person Escalate complex issues to higher-level IT teams when necessary Support user account management (password resets, access permissions, MFA) Assist with onboarding and offboarding of employees, including equipment setup and recovery Maintain accurate documentation of issues, resolutions, and IT procedures Ensure compliance with security policies and best practices Provide basic network troubleshooting (Wi-Fi connectivity, VPN, LAN access) Support audio/visual equipment for meetings and presentations Requirements Associate’s or Bachelor’s degree in Information Technology or related field (or equivalent experience) 1–3 years of experience in a desktop or technical support role Strong knowledge of Windows operating systems Experience with Microsoft 365, Active Directory, and basic networking concepts Familiarity with ticketing systems and remote support tools Excellent communication and customer service skills Ability to prioritize tasks and work independently Experience with Procore, Bluebeam, Adobe, Primavera P6 preferred IT certifications (CompTIA A+, Network+, MS Azure AZ-900, etc.) preferred Experience supporting mobile device management (MDM) solutions Knowledge of cybersecurity best practices Total Rewards & Benefits At P&E Constructors, we believe in rewarding our employees through competitive compensation, employee ownership, and a comprehensive benefits package designed to support your financial wellbeing, health, and future. Compensation The market rate for the role is typically at the mid-point of the salary range; however, variations in final salary are determined by additional factors such as the candidate’s qualifications, relevant years of experience, geographic location, internal pay equity, and prevailing market conditions for the specific role Performance-based merit increases and career growth opportunities 401(k) retirement plan Salary Range: $21.54 - $31.82 per hour Financial Security & Savings Flexible Spending Accounts (Healthcare & Dependent Care) Competitive compensation with ongoing performance reviews Financial planning and retirement savings opportunities Health Benefits Medical, Dental, and Vision insurance options Company-paid employee monthly medical premiums (P & E Constructors covers employee costs) Coverage available for spouse, domestic partners, and dependents Prescription drug coverage Telehealth services Wellness programs and resources Employee Assistance Program (EAP) Work-Life Support Paid Time Off (PTO) Paid Holidays Bereavement Leave Military Leave Work-life balance support programs Protection Coverages Company-paid Short-term and Long-term disability coverage Company-paid life insurance Additional voluntary benefits are offered Work Environment & Physical Demands Lift, carry, push, and pull materials or equipment weighing up to 50 pounds Perform physical movements such as bending, kneeling, crouching, crawling, climbing, and balancing Safely navigate active construction sites, including uneven, confined, or cluttered work areas Work at elevated heights and comply with fall protection and safety requirements Wear required personal protective equipment (PPE) at all times Work in environments with exposure to noise, dust, temperature extremes, and other construction-related conditions Interpret technical drawings and visualize three-dimensional concepts when needed Maintain sufficient vision, hearing, coordination, and awareness to safely perform job duties Ability to work extended shifts, including up to 12 hours, in outdoor construction environments and varying weather conditions Maintain physical stamina and strength to perform demanding job duties throughout the workday To be Considered: Candidates Must be authorized to work in the country where the position is located. We are an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by governing law. Equal Opportunity Employer, including disabled and veterans. #J-18808-Ljbffr