Customer Service Surge Specialist

Job Description

Job Description

Automated Health Systems is a premier healthcare focused customer service call center vendor expanding in the Maryland-area.

This is a remote position.  All equipment is provided, hard wired internet required.

You must travel to 6514 Meadowridge Road, Elkridge, MD to get the equipment.

Call Center Benefits:

• Health/Dental/Vision/401(k)/Paid Time Off
• Employee Wellness Program
• Comprehensive and ongoing paid training
• Strong company culture with career growth opportunities
• Onsite Fitness Facility
• Schedule: Monday to Friday between 8:00 a.m. to 5:00 p.m.

Call Center Responsibilities:

• Assisting individuals and families with information and questions about DHS Programs.
• Providing accurate and consistent information.
• Providing quality customer service and support.

Requirements

• Customer-focused team player with a passion for helping people.
• Strong PC proficiency with a willingness to learn new applications.
• Detail-oriented, fast learner with excellent communication skills.
• Maintain confidentiality of personal health information.
• Bilingual skills (i.e., Spanish) strongly preferred.

Don’t miss the chance to join this cutting edge, service-minded team dedicated to making the process easy for all who contact us!

AHS is an Equal Opportunity Employer. Please visit our website for more information:

“The Enlightened Choice in Health Service Management”

Company Description

Founded in 1979, Automated Health Systems, Inc., provides vital health care services to the most vulnerable populations. From its headquarters in Pittsburgh, Pennsylvania, AHS manages state-of-the-art facilities located across the nation.

Our mission is what drives us to do everything possible to help those most in need. From the beginning, AHS has provided program development and administration services specifically related to enrollment, outreach and education in partnership with state administered healthcare programs. Our operations, including enrollment brokering, call center administration and eligibility services, are devoted primarily to underserved populations.

We provide a personalized approach to our clients, combining culturally sensitive outreach and education to support and empower consumers. In addition, we bring the resources, workflows and operational expertise to administer top-performing operations. Combined with the passion and commitment of a company that was formed solely to provide ser

Company Description

Founded in 1979, Automated Health Systems, Inc., provides vital health care services to the most vulnerable populations. From its headquarters in Pittsburgh, Pennsylvania, AHS manages state-of-the-art facilities located across the nation.\r\n\r\nOur mission is what drives us to do everything possible to help those most in need. From the beginning, AHS has provided program development and administration services specifically related to enrollment, outreach and education in partnership with state administered healthcare programs. Our operations, including enrollment brokering, call center administration and eligibility services, are devoted primarily to underserved populations.\r\n\r\nWe provide a personalized approach to our clients, combining culturally sensitive outreach and education to support and empower consumers. In addition, we bring the resources, workflows and operational expertise to administer top-performing operations. Combined with the passion and commitment of a company that was formed solely to provide ser