Client Care Specialist Part Time OR

Job Details Job Location: 1554 Garden - West Linn, OR 97068 Salary Range: $20.00 - $26.00 Hourly Position Summary The Client Care Specialist is responsible for ensuring a positive and unmatched experience for our clients and communicating the services that provide the best standard of care possible. The Client Care Specialist will greet clients and prepare patient files, fax and scan essential documents, schedule client appointments by phone or in person and collect and enter payments in the EMR system. The CCS must have a full understanding of the services and retail items provided. The Client Care Specialist must project a warm, enthusiastic and friendly demeanor while interacting with clients and as a team member. Essential Functions Schedule appointments following the FYZICAL model and enter appointment dates and time into a computerized scheduler. Detail oriented with superior communication, multi-tasking, problem solving and organizational skills. Anticipate and address client needs and communicate professionally and effectively. Respond to any doctor office requests in a timely and courteous manner. Greet and direct patients, salespeople, and visitors. Reflect company culture by treating every client with the utmost courtesy and attention. Possess superior interpersonal skills, maintaining a positive and supportive work relationship with others. Computer ability to record appointments, both scheduling and canceling. Communicate effectively through emails or notes to the scheduled PT’s notification of cancellation, reason for cancellation and indicate if the patient has rescheduled. Communicate through telephone calls, email or mail to patients reminding and confirming appointments. Answer the telephone and respond to the inquiry or identify and elevate calls to the appropriate personnel, fax or scan essential documents. Assist with other medical office needs, including registering patients and ensuring compliance procedures are met. Enter patient payment into the EMR system ensuring accuracy for services provided and compliance. Adhere to company policies and procedures. Must collect all monies due at the time of service. Non-Essential Functions Leads by example and exhibits solid teamwork while promoting the core philosophy of FYZICAL. Expected Work Hours Monday through Friday, 8.00am-5.00pm. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Physical Demands Communicate and converse, maintain a stationary position (standing and sitting), move/traverse, kneel and bend. Use fingers and hands, handle, feel and reach with hands and arms for extended periods of time. Occasionally required to climb or balance; stoop; kneel, crouch, taste or smell. Specific vision abilities required by this job include close vision, distance vision, depth perception, peripheral vision, and ability to adjust and focus. Light to moderate lifting is required. Ability to uphold the stress of traveling. Work Environment Moderate noise (i.e. business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period of time. Other Compensation & Benefits Other Compensation: This position may be eligible for performance-based incentives or bonuses related to clinic performance goals and the sale of retail items and wellness services. Oregon Sick Leave (OSL): All team members accrue one hour of Oregon Sick Leave for every 30 hours worked, which can be used for qualifying medical or safety reasons for yourself or family members. Paid Leave Oregon (PLO): Participation in the state-mandated wage-replacement program, providing paid leave for qualifying family, medical, or safe leave events (eligibility for benefits requires earning at least $1,000 in the prior year). Retirement: Employees may be eligible to participate in the company 401(k) retirement plan. Oregon Military Family Leave: During a period of military conflict, employees who work an average of 20 or more hours per week are eligible for up to 14 days of unpaid leave per deployment. Professional Development: Eligibility for internal training programs focused on the FYZICAL model of client care and administrative excellence. Qualifications Minimum one (1) year prior work experience delivering exemplary client service preferred. EEO Statement Peak Motion, PLLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Peak Motion, PLLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Peak Motion, PLLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Peak Motion, PLLC employees to perform their job duties may result in discipline up to and including discharge. #J-18808-Ljbffr Anchor Point Management Group