Floating Customer Service Representative

Floating Customer Service Representative

LoanMax Title Loans operates nearly 1,000 stores in more than twenty states nationwide. Since 1990, we have been committed to providing short-term loans through a process that is fast and hassle-free, with straightforward terms and competitive pricing, all while delivering excellent customer service.

Pay Range: $16 per hour. Compensation is based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but not guaranteed.

Schedule: Full-time in store position Monday Friday: 10:00 AM 6:00 PM. Rotating Saturdays: 9:00 AM 2:00 PM. Never work on Sundays.

About the Position

Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing loans and payments, and maintaining regular communication with customers regarding their accounts. This includes making courtesy calls when necessary and ensuring compliance with company policies and procedures.

Customer Service Representatives are the heart of our business and play a critical role in delivering the honest, respectful service our customers expect.

Key Responsibilities

Provide exceptional customer service in person and by phone

Explain loan products, terms, and payment options clearly and professionally

Evaluate vehicles and process loan applications

Manage customer accounts and payment processing

Perform data entry and maintain accurate records

Make courtesy reminder calls as needed

Maintain compliance with company policies and applicable laws

What We Offer

• Competitive pay
• 6 paid holidays
• Paid vacation
• Paid on-the-job training
• Full-time, stable work schedule
• Career growth opportunities
• Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements.

Qualifications

General: Must be able to work full-time schedule listed above. Positive attitude and strong work ethic. Excellent communication skills. Detail-oriented and organized.

Education: High school diploma or equivalent required.

Experience: Previous customer service experience preferred but not required. Computer and data entry experience preferred but not required.

Personal Attributes

We are seeking individuals who are motivated, honest, dependable, and looking for a long-term career opportunity. We value team members who represent our company with integrity and professionalism within the communities we serve.

Additional Requirements

Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws.

Equal Opportunity Employer

LoanMax Title Loans is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.