Operations Manager

Operations Manager

Individual will be responsible for overseeing the local office of Container Services. Will be responsible for meeting all contractual requirements.

Assessing staffing needs and make recommendations to managers.

Training and employee development.

Communicating with the customer on issues concerning the customer contract.

Manage service technicians/drivers and administrative staff. Effectively handle personnel issues as they arise.

Supervise the completion of service orders.

Oversee Safety.

Development of good customer relations.

Resolve customer service issues.

Schedule service calls.

Warranty communications with customers.

Any other duties as necessary to meet customer demands or as directed by management.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Ability to read, analyze, and interpret company documents and correspondence.

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Ability to effectively present information to top management and/or public groups.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Minimum Associates Degree; Bachelor's degree preferred

Must have 5+ year's customer service experience, preferably in the Waste or Plastics Industries

2 year's management experience

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and move up to 50 pounds.