Service Manager

Our national multi‑family management company seeks an experienced Service Manager with a "whatever it takes" attitude to oversee the physical property, general maintenance repairs, apartment make‑ready, preventative maintenance, and construction/rehabilitation projects for an apartment community. The Service Manager leads a maintenance staff, serves as a role model, and must be available to handle groundskeeping and/or pool duties as needed. Job Summary Along with the Community Manager, the Service Manager is responsible for overseeing the physical property, general maintenance repairs, apartment make‑ready, preventative maintenance, and construction/rehabilitation projects for an apartment community. The Service Manager supervises the maintenance staff and must be available to handle groundskeeping and/or pool duties, as needed. Reports To Community Manager and Regional Maintenance Supervisor. Supervises Under direction from the Community Manager, supervises all maintenance personnel, including housekeeper. Essential Functions Under the direction of Community Manager, supervises, trains, and schedules maintenance activities for the apartment community and maintenance staff. Coordinate, schedule, and respond to resident/management requests and work orders for occupied units. Coordinate, schedule, and prepare vacant apartment units for move‑in. Coordinate and schedule appropriate safety and skills training for maintenance employees. Identify and correct hazardous property conditions that could place the property in a liable position. Ordering supplies and managing maintenance budget. Coordinate, schedule, and perform preventative maintenance on equipment and units. Required Education and Training High school diploma or equivalent. Five years of multi‑family experience or an equivalent combination of education, training, and experience that demonstrates the ability to perform the duties of this position. Training, Certificates, and Association Memberships EPA Section 608 (HVAC/Freon Recovery certification) required. Certifications/Permits required by the City or State to perform job responsibilities. Training in boiler repair, plumbing, and mold detection/resolution required. Certified Apartment Maintenance Technician (CAMT) preferred. Certified Pool Operator (CPO) required. Knowledge, Skills, and Abilities Must be able to handle plumbing repairs, tile work, HVAC equipment, appliance repair, carpentry repairs, electrical repair, and all facets of apartment make‑ready. Must be able to operate common maintenance tools including but not limited to: key machine, augers, lead detector, ampere meter, volt meter, recovery machine, manifold gauges, charging cylinders, steam clean/shampoo machine, spray paint rig, electric saws, cordless screwdriver, drill, air conditioners, boiler, water heaters, chlorine test kit, various screwdrivers, nut driver set, pliers, various wrenches, wire crimping/stripping tool, diagonal cutter, drill bits, hammers, tape (ruler), tube cutter (copper), soldering torch, and ladders. Must be able to apply common sense and understanding to carry out instructions and plans. Interacts regularly with residents, vendors, contractors, all levels of employees, and clients, and must possess excellent interpersonal skills. Must be able to read and write in English to read diagrams, meters, instructions, and write reports. Proficiency in using property management software(s) and Microsoft Office is required. Experience in compressor diagnosis, fire sprinklers, and irrigation systems is preferred. Must have basic knowledge of OSHA requirements and local, city, and state ordinances. Must supply own hand tools. #J-18808-Ljbffr