Management and Program Assistant
Internal Revenue Service
Duties
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
1. Monitors and tracks employee time usage through the daily use of Real Time Adherence (RTA). Communicate real-time adherence issues to operation management for immediate resolution and/or to account for the employee by inputting the proper exception into eWFM or similar system.
2. Notifies management of operational performance issues such as long wrap up of phone calls, lunch and daily breaks.
3. Maintains a log of operational performance issues, staffing, and system problems.
4. Monitors adherence to schedule by on-line tool applications.
5. Coordinates with management to adjust staffing for telephones and inventory.
STANDARD POSITION DESCRIPTIONS (SPD): PD97692, PD97693, and PD97078 Visit the IRS SPD Library to access the position descriptions.
Vacancy posted 1 day ago
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