Server

Job Description

Job Description

Job Title: Server

Supervisor: General Manager & Service Managers

General Responsibilities:

Servers are expected to provide Legendary Service. As a server, your mission is to treat all Guests as if they are in your own home. Your knowledge of food, drinks and the operations is the key to providing a sophisticated dining experience. With clear direction and communication from the Management Team and other Leaders you will be held accountable to company specifications, to be an effective team player, and to effectively clean and maintain the wait stations, small wares, utensils, and unit facilities.

Specific Duties:

1. Report to work as scheduled, on time, well-groomed and dressed in proper uniform.
2. Effectively sell, coordinate and deliver food and drinks to each guest as ordered.
3. Perform Reata’s 10 Step to Server Excellence to each table in assigned section.
4. Know all table numbers and seat number for the entire restaurant.
5. Know extensively brunch, lunch, dinner, wine and alcohol menus.
6. Exhibit unsurpassed customer service and hospitality to each guest.
7. Responsible for turning tables in an appropriate time frame for a dining experience of multiple seating
8. Create client relationships with guests.
9. Handle customer complaints in a calm, courteous manner. Inform supervisor of any customer complaints or suggestions.
10. Monitor and maintain the cleanliness of the dining room and the server stations with continuous side work.
11. Practice teamwork by assisting other employees whenever needed.
12. Perform all opening and closing side work as required.
13. Perform any extended duties as assigned by a manager.
14. Protect Reata Restaurant from liability under Dram Shop Rule by practicing responsible alcohol service measures at all times.
15. Understand and enforce local Alcohol and Beverage Commission laws and regulations.

Qualifications:

Must be 18 years of age.

2-3 years in full service, upscale dining experience

Experience with Micros POS system a plus

Strong verbal communication & customer service skills

Thrives in a fast paced environment and is a team player

EEO