Collector

Earn while you learn. Start at $19.23/hour with a guaranteed 40-hour workweek and a paid 60-day training period, giving you the time and support to build your confidence and skills.Once you're up to speed, your earnings can take off with monthly bonuses up to $700, unlimited 4% commissions, and base pay increases up to $21.63/hour.No cap on your potential. No limits on your growth. If you're motivated, competitive, and ready to succeed, this is more than a job, it's a career with real advancement opportunities and the chance to build the paycheck you deserve.B2B (business to business) accounts only: professional clients and accounts payable departments, not individuals and never medical, credit card, or personal accountsWhat else we offer:Monday through Friday day shift – no nights or weekendsA global company with cross training and transfer opportunitiesMedical and dental, 80% single and 60% family covered by Cadex401(k) with a 4% match (100% of your first 3% and 50% of your next 2%)Company paid life insurance and long term disability insuranceGenerous PTO/sick leave along with other paid emergency leave options6 weeks of partial salary for parental leaveStable and professional office and work environmentCompany provided EquipmentWho thrives here?Reliability, showing up on time and consistent attendanceGoal-driven professionals motivated by performance-based bonusesIndividuals eager to learn new skills and build a career path in a supportive environmentComfort on the phone with the ability to ask for payment and negotiateProfessionals with excellent communication and problem-solving skillsOBJECTIVEThe role of the Collector is to collect on past due accounts on behalf of Cadex’s clients in a manner that ensures maximum revenue generation through successful collections, excellent service, and the highest quality standards. This position uses various collection techniques, including making demands for payment, problem solving, dispute resolution, settlement negotiations, and other methods via telephone, email, and postal letters to debtors.PRIMARY JOB DUTIESMeet or exceed collection and revenue goals as established to ensure maximum client satisfactionWork accounts assigned efficiently by meeting productivity and activity goals as assignedProvide excellent service and communication to customers and/or clients, engage with customers and/or clients in a positive and collaborative way, to include but not limited to, providing accurate information, holding good call flow, using professional tones, greetings, and closings, while controlling the call efficientlyAccurately update the proprietary collection system by using the proper codes, accurately reflecting the customer and/or client interaction, updating contacts, and any other tasks as requiredEnsure high quality standards by following all client-specific account handling instructions and treatment plans as outlined by customers and/or clients, procedures, skip tracing, quality assurance, or manager; anticipate the customer’s and/or client’s concerns by demonstrative active listening and proactively thinking, adapting to changes as neededSECONDARY JOB DUTIESContinuously seeking to improve business knowledge, quality assurance scores, and other metrics (e.g. volume of calls, activities, accounts worked per day) seek to deliver more than is expectedEngage in client contact- limited to questions/answers/discussions related to specific files/claims via phone or emailMaintain confidentiality of both internal and external party informationBusiness cultures differ in the various locations that our clients and their customers do business; actively seek to improve knowledge of these business practices and then apply that knowledge towards improving collection rates and recommendations to clientsResponsible for small, medium, or large size claims depending on business needs, specific dollar limit to be set on a client-by-client basis, and subject to change; apply the same quality standards to all claimsMaintain organized electronic file storage of documents and emailsInterface with Client-Facing departments to help identify and meet client needsSupport new hires and other co-workers by assisting with training or other questionsRespond to written correspondence from customers, and clients in clear, concise, and professional language by keeping language accurate, legible, complete, and by using a positive toneIdentify outdated or cumbersome processes and procedures that can be changed to improve company performance; collaborate to make process improvementsExercise sound independent judgment in the handling of all aspects of the collection process of claims assigned to station; analyze and make recommendations to clients for settlements and payment plansContinuously seek opportunities for process improvement and propose ideasFoster effective communication and collaboration between countries and cultures within all regionsAssist in Operational project work as requiredAct as backup to other members of the Operational DepartmentsMaintain a high level of professionalism and confidentiality with all information entrusted withOTHER JOB DUTIESThis position will perform other duties as requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without advanced notice.SUPERVISORY RESPONSIBILITYThis position has no supervisory responsibilitiesWORK HOURSThis is a full-time position working 8 hours per day, Monday through Friday. The specific schedule will be determined by business or client need and will be assigned by the manager, but generally is assigned within the hours of 7am-6pm CST.TRAVELNo travel is expected for this positionWORK ENVIRONMENTThis job operates in an office environment. This role may routinely use standard office equipment such as computers, headsets, telephones, photocopiers/printers, and related. The noise level is minimal with office machinery, phone calls, and related.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk and hear and work with others through verbal and written contact. This is a largely sedentary role; however, the employee is occasionally required to stand, walk, use hands, and reach with hands and arms. Specific vision abilities required by this job include general seeing and close vision. Repetitive motion is frequently required through typing and computer mouse usage. Mental requirements include simple and complex reading, simple and complex writing, memorization, analyzation, perception/comprehension, decision making, planning, independent action, and planning.To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.EEO STATEMENTCadex provides equal employment opportunities to all employees without regard to race, color, creed, religion, sex, age, national origin, disability, marital status, familial status, predisposing genetic characteristics, domestic violence victim status, gender identity or expression, pregnancy, sexual orientation or military status.COMPETENCIESStrong computer skills in various systems, especially Microsoft OfficeTime management and organization skillsProficient communication and comprehension skills, including professional written and telephone communicationAbility to communicate via telephone or verbal discussion, including conversations that require making demands for payment and/or negotiating favorably for the company and our clientsAdept at professionally responding to confrontational or evasive conversations if required during the handling of a collection account, including the ability to de-escalate emotion, and face confrontationBasic mathematical skillsBasic telephone and calculator skillsREQUIRED EDUCATION AND EXPERIENCE High School Diploma or General Education (GED)Collectors may be required to be licensed in various states. Cadex will apply and obtain all licenses required for each employee.FLUENCYThis position requires fluency in the English language. Fluency in other languages may be required based on location, client, department, or project. #J-18808-Ljbffr