Customer Service Tech Associate - Mansfield, OH

Customer Service Representative

In this position, you will be working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquiries, and product enhancement opportunities that will continue to drive customer satisfaction for our clients. By providing your unique set of troubleshooting skills, you will own all your customer interactions, with a goal of one call resolution. You will end your day satisfied knowing that you and you alone assisted a customer in the same manner you yourself would like to be assisted! Your expert service will position Startek as the employer and provider of choice!

We provide a unique culture experience for our employees that evolves each day. It is our goal to ensure our employees are self-paced productive business partners, creating an inclusive culture of diversity, understanding, engagement and opportunity. Working at Startek is a partnership and the gateway to career advancement!

As an employee you will receive:

• Paid training and continuous development
• Promotion opportunities (Startek makes every effort to promote from within)
• Medical, Dental and Vision benefits after 60 days of successful employment
• 401K and Stock plan participation
• Paid time off to enjoy time with friends and family.
• We also have employee perks and discounts with both national programs and community engagement programs
• Bi-weekly pay periods at $16.50/hour!

Our team of Recruiters and Specialists will evaluate your skills and experience and speak with you to determine your best fit within the Startek family.

Please note that due to our contractual obligations - All candidates must be willing to participate in drug screening and background checks facilitated by our team. The criminal background check will include but is not limited to, misdemeanors and felonies including violence or the threat of violence, theft, fraud, and substance abuse and/or distribution, etc.

We have a diverse set of full time opportunities waiting for you! What are you waiting for? Take the next step in your career and apply today!

Job Requirements:

• 18 years of age or older
• High School Diploma or GED
• Open availability, including 2nd or 3rd shift schedules
• Previous experience interacting with customers/clients, solving problems through troubleshooting, and creating connections.
• Excellent Communications skills
• Desire to actively engage and listen to your customers.
• Must be local to our Mansfield, Ohio facility for onsite work.
• Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution.
• Ability to learn new concepts quickly and efficiently and apply those learnings in real-time.

Startek is an Equal Opportunity Employer