Customer Service Associate

Remote Customer Service Representative Remote | Connecticut Residents Only Pay: $18.00–$19.50 per hour Schedule: Full-Time | Monday – Friday | 8:30 AM – 5:00 PM ✔ No Cold Calling • No Sales • Paid Training ✔ 100% Remote ✔ Connecticut Residents Only Work From Home. Help Others. Grow With Expivia. At Expivia Interaction Marketing Group, our people are the heart of our success. We're committed to providing the training, support, and opportunities our employees need to grow while delivering exceptional customer experiences every day. We're looking for customer-focused professionals who reside in Connecticut to join our growing remote team. If you enjoy helping others, solving problems, and making a difference every day, we'd love to hear from you. Why You'll Love Working at Expivia ✔ 100% Remote Position ✔ Competitive Pay: $18.00–$19.50 per hour ✔ Paid Training from Day One ✔ Health Insurance Available ✔ Paid Holidays ✔ Supportive Leadership & Team Environment ✔ Ongoing Coaching & Development ✔ Career Growth Opportunities What You'll Do As a Customer Service Representative, you'll be the first point of contact for individuals seeking information and assistance. Every interaction is an opportunity to provide exceptional service while helping people connect with important community resources. Your responsibilities will include: Professionally answer inbound customer inquiries. Listen carefully to understand each customer's needs. Provide accurate information and connect customers with available community resources. Research programs and services to best assist callers. Accurately document customer interactions. Maintain confidentiality while following company procedures. Deliver an outstanding customer experience on every interaction. What We're Looking For We're looking for people who are: Passionate about helping others. Excellent communicators and active listeners. Patient, empathetic, and solution-oriented. Comfortable using multiple computer applications. Dependable, organized, and detail-oriented. Self-motivated and successful working remotely. Minimum Qualifications High School Diploma or GED required. Must currently reside in the state of Connecticut. Previous customer service, call center, healthcare, human services, social services, or related experience preferred. Strong computer and data entry skills. Excellent verbal and written communication skills. Reliable high-speed internet and a dedicated, distraction-free home workspace. Ready to Join Expivia? If you're looking for more than just a job—if you're looking for an opportunity to make a difference while building a career with a company that values its employees—we'd love to meet you. Apply today and start your next chapter with Expivia Interaction Marketing Group.