Payment Analyst, Client AP

AP Payment Analyst

The AP Payment Analyst performs analytical and operational support for accounts payable, including process analysis, data and reporting, systems work, and the execution of implementations, migrations, and other change initiatives. This role ensures AP operations and assigned initiatives are carried out accurately, efficiently, and in compliance with company policies and regulatory requirements. The AP Payment Analyst is responsible for analyzing and improving processes, managing operational data and documentation, and collaborating across teams to resolve complex issues and deliver best-in-class service to internal and external stakeholders.

Your Responsibilities

Analysis & Reporting:

• Build, maintain, and analyze spreadsheets, reports, and dashboards to monitor accounts payable operations, track key metrics, and communicate progress.
• Track, reconcile, and validate accounts, records, and operational data across systems, maintaining accuracy and completeness.
• Analyze data and trends to identify discrepancies, recurring issues, and opportunities for improvement, and communicate findings to management.

Process Improvement & Documentation:

• Identify process gaps, risks, and recurring issues; recommend and help implement improvements.
• Perform root cause analysis on issues as they arise and drive them to resolution.
• Develop and maintain documentation, including workflows, procedures, and standard operating procedures, to support consistency and knowledge sharing.

Systems & Initiative Execution:

• Plan, coordinate, and execute assigned accounts payable initiatives and projects from initiation through completion, ensuring objectives, timelines, and deliverables are met.
• Support system implementations, including data validation and setup within new or existing platforms.
• Obtain, manage, and maintain system access and user credentials required to complete assigned work.

Collaboration & Support:

• Serve as a liaison across departments and external parties to coordinate activities, resolve issues, and ensure alignment.
• Communicate status, risks, and results to management and stakeholders in a timely manner.
• Provide analytical and escalation support to transactional AP teams on complex or non-routine items as needed.

Additional Duties:

• Practice and adhere to FirstService Residential Global Service Standards.
• Always conduct business with the highest standards of personal, professional, and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks, and other related duties as assigned.

Skills and Responsibilities:

• Two or more years of experience in accounts payable, operations, data analysis, or a related field is preferred.
• Experience with system implementations, data management, or process improvement is a plus.
• Advanced proficiency in Microsoft Excel, including complex functions (e.g., pivot tables, VLOOKUPs), and strong overall computer and systems aptitude.
• Ability to quickly learn and adapt to new systems and applications.
• Strong analytical, problem-solving, and organizational skills with high attention to detail.
• Ability to manage multiple priorities and projects simultaneously and meet deadlines.
• Strong verbal and written communication skills, with the ability to coordinate across departments and external parties.
• Ability to work independently and take ownership of assigned projects.
• Ability to work with sensitive or confidential information.
• Critical thinking, sound judgment, and decision-making abilities.
• Familiarity with AI productivity tools (e.g., Microsoft Copilot, Claude) and a willingness to adopt them to improve efficiency; extensive experience not required.

What We Offer:

As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.