Associate Patient Care Coordinator

Associate Patient Care CoordinatorOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.The Associate Patient Care Coordinator is responsible to the Practice Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls and performs other related clerical functions. This primary role provides front office support functions.Schedule: Monday-Friday, 8-hour shift between the hours of 6:30am-5pm EST. Schedule to be determined by manager upon hire.Location: 503 Greenwood Trace, Whiteland, INPrimary Responsibilities:Answers telephones and either responds to the inquiry, directs the caller to the appropriate personnel, or initiates a triage slip for response by medical personnel; retrieves voicemails and answers/routes them as neededAnswers incoming questions about the organization and provides callers with the address, directions, and other informationSchedules appointments and enters the appointment date and time into a computerized scheduler or appointment bookTelephones or send text messages to patients to remind them of appointmentsInstructs new patients in completion of medical history and information forms; collects updates from current patientsSchedules follow-up appointmentsGreets and directs patients, salespeople, and visitorsReceives payments on accountsMakes change, cashes checks, and issues receipts to patientsReviews medical records for completeness, assembles records into standard order, and files records in designated areas according to applicable alphabetic and numeric filing systemsRequests/pulls patient medical records for next-day appointments; files medical records upon completionRecords when appointments have been filled or canceledEnters patient information into the computer; retrieves data as neededConfers with doctors, nurses, and other health personnel to ensure complete, current, and accurate medical recordsConfirms patient insurance eligibility with insurance companiesReceives forms documenting patient visits and computes the amount due from each patient and the insurance companyRecords payments received and prepares reports of transactionsUpdates the billing system to include details of the services provided or procedures performed on the patientReceives, sorts, and routes mail, and maintains and routes publicationsAttends meetings and participates on committees as requestedReviews current literature and attends training sessions and seminars to keep informed of new developments in the fieldPerforms other related duties and responsibilities as directedComplies with all company policies and procedures regarding HIPAA and handling of PHIComplies with all company policies and procedures regarding handling of cash or other paymentsWhat are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:Paid Time Off which you start to accrue with your first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health Spending Account or a Health Saving accountDental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma/GED2+ years of customer services experience and/or experience working in a healthcare environmentPreferred Qualifications:Healthcare or medical office experienceEMR experienceKnowledge of medical terminologySoft Skills:Ability to prepare reports and routine business correspondenceAbility to interact and communicate with a variety of people, both on a one-on-one basis and in meetings and group presentations; must be able to relate to and work with ill, emotionally upset, and sometimes hostile peopleAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimalsAbility to follow directionAbility to think logically in order to troubleshoot, analyze situations, and make appropriate decisionsProficient computer skills, including working knowledge of Microsoft Office Suite, e-mail systems, and web-based programsAbility to handle multiple tasks simultaneouslyPhysical Demands:Ability to work in a fast-paced office environmentAbility to stand and sit for periods of time and to move intermittently throughout the workdayStrong sensory skills, such as visual acuity, good hearing, and dexterityAbility to occasionally push, pull, lift, move, and/or carry up to 15 pounds with or without assistanceGood speaking and listening skillsAbility to perform focused work with close attention to detailAbility to operate office equipment, including computers, copiers, fax machines, and phonesAbility to interact with others, both in person and through phone, e-mail, and written correspondencePay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.