Senior Planner Scheduler

Maintenance Planner

This position is responsible for the planning, estimating, and scheduling of maintenance work from service requests or work orders. Expedites operations that delay schedules and alters schedules to meet unforeseen conditions. This position also acts as the backup to the Infrastructure Supervisor and is integral in responding to complex customer inquiries.

Essential Job Functions

• Receives and reviews daily service requests; prioritizes and coordinates work schedules to meet work request objectives; identifies completion dates.
• Conducts field or site investigations including guiding the Infrastructure Inspector.
• Responds to escalated customer inquiries within three business days of receiving the service request or work order following evaluation by an Infrastructure Inspector.
• Coordinates with supervisors, superintendents, managers, Infrastructure Inspectors, and others within the division or department in the planning and scheduling of work.
• Updates work orders in the Work Management System as necessary after work is estimated and scheduled, assigned, and completed.
• Provides customers with schedules of planned work and updates on any changes in work schedules.
• Plans, estimates, and schedules routine and preventive maintenance work.
• Prepares and submits purchase requisitions for materials, equipment, and tools relating to planned work.
• Implements, coordinates, and enforces safety programs and practices in support of operations.
• Evaluates and anticipates safety situations and implements appropriate remedies including safety trainings.
• Generates reports to verify accuracy of work order information entered in the Work Management System.
• Acts as the Infrastructure Supervisor in cases of absence and as needed.

(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other related duties as assigned, including City-directed work assignments in the event of a declared emergency.)

Knowledge/Skills/Abilities

• Knowledge of basic principles, standards and practices of assigned department.
• Knowledge of appropriate city, state and federal safety practices, procedures, and regulations.
• Skilled in effectively dealing with the public to resolve sensitive disputes or service requests.
• Skilled in communication and proactive communication style, both written and orally.
• Ability to investigate, research, and evaluate maintenance and construction issues to determine technically sound, feasible and cost-effective procedures.
• Ability to plan, schedule and evaluate quality and quantity of work needed to accomplish work goals.
• Ability to read plans and to interpret and apply the knowledge from the plans in the field.
• Ability to perform basic arithmetic and geometry to calculate and determine volume, area, distance, and elevation.
• Ability to use computer software (Word, Excel, PowerPoint, etc.) and enter data accurately from a wide variety of source documents.
• Ability to plan, organize and use mature judgment in evaluating situations and making decisions in accordance with established policy.
• Ability to establish and maintain effective working relationships with the public and other employees.

Work Environment

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions: While performing the duties of this job, the employee works in a dynamic environment that requires sensitivity to changing goals, priorities, and needs.

Work typically requires minimal exposure to one or more disagreeable conditions (i.e., irate customers, outdoor weather conditions, excessive noise, extreme heat, odors or dust).

Risk/Safety Conditions: This position requires minimal exposure or risk to physical health and/or physical safety (e.g., exposure to environmentally hazardous material, heavy equipment, etc.)

Physical Activities: The work is moderate: exerting up to 50 pounds of force occasionally, and up to 30 pounds of force to move objects and up to 10 pounds of force constantly to move objects. Additional requirements include balancing, bending, climbing, crawling, crouching, feeling, fingering, grasping, handling, hearing, kneeling, lifting, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, standing, stooping, talking, visual acuity, and walking. Position requires the operation of a City vehicle.

(Occasional=1-3 Hrs.; Frequent=3-5 Hrs.; Constant=5-8 Hrs. Per Workday)

Education, Experience, Licenses and Certifications

Education and Experience: High School Diploma from an accredited high school or possession of an acceptable equivalency diploma is preferred. Eight (8) years of experience in maintenance planning, scheduling functions or related experience.

(A comparable amount of relevant training, education and/or experience may be substituted for the above qualifications.)

Licenses and Certifications: Possession of and the ability to maintain a valid Florida driver's license is required.