Revenue Cycle Practice Liaison (Hybrid)

Revenue Cycle Practice Liaison

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

The Revenue Cycle Practice Liaison acts as the internal link for clinic leadership in assigned clinics. The Liaison will communicate revenue cycle performance and create action plans for unmet goals. They will coordinate efforts for a consistent registration and financial counseling experience at all BSWH clinics. They will also ensure controls and tools are in place to monitor performance and compliance with regulations.

Essential Functions of the Role:

• Serve as the internal revenue cycle liaison for local clinic leadership. Respond to stakeholder needs and support revenue cycle projects for assigned clinics.
• Consult with key stakeholders when issues arise; develop and communicate action plans and provide ongoing updates to all appropriate parties.
• Work with clinic leadership to ensure understanding of revenue cycle processes and metrics. Perform root cause analysis. Identify and assess trends. Develop action plans for metrics not meeting established goals.
• Develop presentations and reports to communicate revenue cycle clinic performance to key clinic stakeholders.
• Provide onsite support for key meetings and explain/interpret data and results in key performance areas, as appropriate.
• Coordinate implementation of policies and processes that ensure a consistent, compliant registration and financial counseling experience across all BSWH clinics.
• Draft executive status summaries for various meetings. Document outcomes and track completion of activities.
• Implement audit processes to ensure adherence to policies and processes. Develop executive-level reports to share key findings and next steps. Work with the training department on necessary curriculum to improve deficiencies.
• Work with clinicians to improve workflows that impact financial outcomes.
• Provide onsite training support, when needed.

Key Success Factors:

• Proven written and verbal communication skills.
• Ability to build relationships with all levels of employees – including executives, physicians, and front-line staff.
• Exceptional understanding of revenue cycle technology and processes, preferably in a clinic setting.
• Proven problem solving and organizational skills; Ability to develop processes and controls to ensure expectations are being followed.
• Excellent organizational and critical skills.
• Ability to review complex data and to identify trends and put action plans together for improvement.
• Proven understanding of denials and the ability to identify processes that can positively impact outcomes.
• Advanced PowerPoint and Excel skills.
• Ability to manage challenging workload and to demonstrate resiliency during stressful or high-stake situations.
• Ability to be flexible and adapt to changing priorities and initiatives.

We believe that all people should feel welcomed, valued and supported.

Qualifications:

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
• EXPERIENCE - 3 Years of Experience
• Hybrid- on-site as needed