Private Bank Office, East Coast Regional Lead

East Coast - Private Bank Office Regional Lead

We are seeking a highly experienced and dynamic individual to fill the position of East Coast - Private Bank Office Regional Lead. The ideal candidate will be responsible for overseeing and managing our private banking offices across the region over key markets such as New England, NYC, Greater Philly and FL and beyond as we grow our platform.

As an East Coast Lead of Private Banking Offices, you will lead the PBOs in these regions, including multiple teams, to ensure success nationally. You will perform Private Banker responsibilities with a focus on any key client relationships. You'll build strong partnerships with Business Bankers/Relationship Managers/Partner Leaders and help develop client strategies to win business across all business lines. You will lead and implement new bank-wide initiatives.

Responsibilities:

• Hire and supervise teams of Private Bankers for the Private Banking Offices.
• Establish and enact strategic partnerships to ensure success on a national level.
• Develop and implement strategies to drive growth and profitability within the private banking division.
• Provide leadership and guidance to regional leads and private banking office teams to ensure alignment with overall business objectives.
• Collaborate with senior management to establish goals, objectives, and KPIs for the private banking offices.
• Monitor and analyze key performance metrics to assess the performance of each office and identify areas for improvement.
• Develop and maintain relationships with high-net-worth clients and key stakeholders.
• Promote the Private Banking Office value proposition throughout the teams and continue to raise the bar on client experience.
• Contribute to the overall success of the office system by coaching and creating a white glove experience to for all clients and growing overall deposits.
• Assist your team and partners in selling the bank.
• Assist Business Bankers/Relationship Managers/Partner Leaders with business development and set a standard for excellent customer service and satisfaction.
• Lead bank initiatives, perform analysis of options, use data to make firm decisions, and help communicate change across the Private Bank and partners.
• Provide hands on coaching and develop bankers and associates.
• Partner with RMs, BBs, and Partner Leaders to identify and develop strategies for client industries and to make the teams successful on a national level.
• Leverage data and reporting to track the success of the team and make changes where necessary.
• Work with all areas of the Bank to provide input for the design and implementation of new products, services and policies and procedures.
• Work with other team members, including RMs, loan processors, partner leaders and client liaisons, to provide a more efficient sales and workflow environment.
• Adhere to the applicable federal and state laws, regulations, and guidance, including those related to anti-money laundering (e.g., Bank Secrecy Act, US PATRIOT Act, etc.), as well as Bank policies and procedures.
• Identify and report suspicious activity to the Anti-Money Laundering Officer.
• Ensure compliance with regulatory requirements and internal policies and procedures.

You could be a great fit if you have:

• Bachelor's degree in finance, business administration, or a related field. Advanced degree (e.g., MBA) preferred.
• Minimum of ten years of experience in private banking and private banking leadership
• The ability to operate efficiently in a fast-paced environment and manage multiple priorities as a quick learner who is process- and deadline-oriented
• An aptitude for quickly forging effective working relationships with a variety of personalities
• Excellent verbal and written communication skills
• An orientation toward being a team player and providing extraordinary service while furthering the bank's culture and values
• Strong understanding of financial products and services tailored to high-net-worth clients.
• Proven track record of driving business growth and achieving revenue targets.
• Excellent leadership, communication, and interpersonal skills.
• Ability to think strategically and make sound business decisions.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: M-F

Pay Transparency

The salary range for this position is $174,000 - $235,000 per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit

Required Skills

• Customer Empowerment
• Diversity and Inclusion Practice

About Us

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Job Info

• Job Identification 46822
• Job Category Advisory & Relationship Management
• Locations 1301 Avenue of the Americas, New York, NY, 10019, US 400 Royal Palm Way, Palm Beach, FL, 33480, US 190 Lakeview Ave, West Palm Beach, FL, 33401, US 772 Boylston St, Boston, MA, 02199, US
• Working Hours 40
• Career Site Category Corporate and Administrative