Logistics Coordinator
ROCS Jobs
Job Description
Job Description
Why You Want to Work Here
Join a fast paced logistics team specializing in high profile, direct to patient shipments. This is a great opportunity for someone with logistics experience who thrives under pressure, enjoys solving problems, and wants to work in a hands on, mission critical environment.
Responsibilities
• Serve as the main point of contact for customers regarding shipment status, issues, and inquiries
• Monitor and track time sensitive, high value shipments from origin through delivery
• Resolve delivery issues quickly and professionally while coordinating with internal teams
• Maintain accurate documentation and case notes in the system
• Communicate effectively with clients, drivers, and third party vendors
• Manage multiple systems and screens while handling incoming requests
• Work cross functionally with operations to ensure service quality and compliance
Requirements
• Customer service experience required
• Logistics, freight, shipping, or supply chain customer service experience is highly preferred
• Ability to manage high pressure situations with urgency and professionalism
• Strong multitasking and organizational skills
• Comfortable working non traditional hours and providing weekend coverage
• Excellent communication and problem solving skills
Schedule
• Training: Monday through Friday, 9:00 AM to 5:00 PM for the first 3 months
• Regular schedule: Most likely working between 6:00 AM and 8:00 PM
• Schedule will consist of four weekdays and one weekend day
Location: Brickell, FL
Vacancy posted 3 days ago
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