Customer Support Specialist - Security Systems

Job Description

Job Description

Overview

Now Hiring: Customer Support Specialist – Security Systems

???? Location: Wiscasset, ME (On-Site)
???? Schedule: Monday–Friday | 8:00 AM – 5:00 PM
???? Pay: $20–$22 per hour
???? Position Type: Full-Time

Join a Company That Protects Communities

Since 1983, Cunningham Security has been a trusted, family-owned provider of residential and commercial security solutions throughout Northern New England. Our team is dedicated to helping homeowners and businesses stay safe through customized alarm and security systems.

As our company continues to grow, we’re looking for a Customer Support Specialist who enjoys solving problems, helping people, and being part of a dependable team. If you thrive in a fast-paced environment and take pride in delivering great service, this could be a great opportunity for you.

Why Join Cunningham Security?

We believe great employees deserve strong support and benefits.

What we offer:

• Competitive hourly pay

• Medical, dental, and vision insurance

• Short- and long-term disability coverage

• Paid time off

• Retirement plan options

• Stable, family-owned company culture

• Ongoing training and opportunities to grow your skills

What You’ll Do

In this role, you will serve as a key point of contact for customers who rely on our security systems every day. You’ll assist with inquiries, help troubleshoot issues, and ensure customers receive timely and helpful support.

Responsibilities include:

• Answering and managing a high volume of incoming customer calls

• Responding to customer inquiries via phone and email

• Assisting customers with basic alarm system troubleshooting

• Reviewing daily alarm activity and system reports

• Documenting interactions and updates in internal systems

• Following up with customers to ensure issues are resolved

• Providing a friendly, professional experience during every interaction

What We’re Looking For

Successful candidates are organized, detail-oriented, and enjoy helping people solve problems.

Qualifications:

• High school diploma or equivalent

• Prior customer service experience required (call center experience is a plus)

• Strong communication and interpersonal skills

• Ability to multitask and stay organized in a fast-paced environment

• Comfortable using Microsoft Office and learning new software systems

• Experience with CRM platforms is helpful but not required

Build a Career Where Your Work Matters

Every call you take supports systems that help protect homes and businesses. If you enjoy working with people, solving problems, and being part of a team that takes pride in what they do, we encourage you to apply.

Apply today to join Cunningham Security and help keep our communities safe.