Care Coord/Intensive Coordinator

Care Coordination and Support: Intensive Care Coordinator (CCSI) Pathways to Success is a highly structured program implemented by HFS. The program serves individuals under the age of 21 who are Medicaid eligible and meet criteria based on the Behavioral Health Decision Support Model. Intensive case management and full wrap‑around services are offered to clients and families identified as Pathways eligible. Pathways Care Coordinators link families to traditional outpatient services as well as Pathways‑specific services. Job Summary The Coordination and Support: Intensive Care Coordinator (CCSI) takes primary responsibility for making the care coordination process happen for children with a mental health diagnosis and their families. This includes facilitating Child and Family Team Meetings, coordinating with professionals, and helping the child meet their goals. CCSI is provided to children stratified into Tier 2. Designated CCSI Care Coordinators work with an average of 16 families at a time and are never assigned to more than 18 families simultaneously. The CCSI helps the family develop a positive view of their future and learn how to use a strength‑based empowerment model to improve functioning in the home, school, and community. Essential Duties & Responsibilities Perform outreach & engagement to locate, engage, and educate Pathways youth and their families. Outreach is required three times a week for 60 days or until the client is enrolled or declines Pathways services. Use a trauma‑informed approach and effectively engage children/youth with significant behavioral health needs and their family/caregivers to resources within the community for their assigned caseload. Provide intensive care coordination using a strengths‑based approach to safety planning, development of family team and family support systems, and wrap‑around planning to maintain children in their homes, schools, and communities. Schedule, plan, and facilitate Child & Family Team Meetings. Build and maintain knowledge of available community resources and help link youth and family to needed supports. Provide regular communication and close collaboration with multiple community partners. Assist families to coordinate services from community resources, placement providers, collateral agencies, the court, and/or other community partners using a system of care approach. Facilitate the creation of safety and crisis prevention plans. Collaborate with local MCR agencies (including Ada S. McKinley’s MCR team) when necessary. Enact the Ada S. McKinley Care Coordination Model with each individual and family. Facilitate the application process and obtain consents for SFSP/FSP for eligible youth and their families. Provide care coordination services to SFSP/FSP eligible youth and their families. Complete service documentation in alignment with agency and program core performance standards. Additional Functions / Responsibilities Help find services and supports in the person‑served community or natural environment. Write documentation required for program activities. Maintain strong organizational skills. Be a self‑starter and multitasker. Provide exceptional customer service skills. Have one‑two years of experience managing large case loads. Prepare detailed documentation of activities including opening and closing electronic records, completing required assessments, creating and updating Wraparound Plans, and maintaining correspondence and calendars. Provide a high level of customer service and client engagement. Learn through in‑person, virtual, and web‑based trainings. Be organized, meet timelines, manage a case load, and be a self‑starter. Collaborate with families, children/adolescents, and other professionals. Maintain a caseload of 1:18 (based on population). Perform other related tasks as needed. Position Qualifications Education Bachelor’s degree in social work, counseling, rehabilitation counseling, vocational counseling, psychology, pastoral counseling, family therapy, education, or a related human service field; or in any other field with two years of supervised clinical experience in a mental health setting required. Professional Licensure / Certifications None. Job Knowledge, Skills & Experience Experience working with children/adolescents and families is required. Experience with care coordination is a plus. Excellent communication, organization, presentation, and PC/computer skills (including proficiency with Microsoft Office – Outlook, Word, Excel and PowerPoint) and other related software. Bilingual is preferred. Other Requirements Valid Illinois Driver’s License in good standing and a vehicle are required. Proof of valid auto insurance. Equipment: computer, signature pad, cell phone, fax machine, copier. Working Conditions The position requires the CCSI to actively provide services in person, in the community, at home, at school, or at office. Remote work can be performed when in‑person services are declined or when not actively meeting with clients. Travel: The CCSI will be required to travel to community locations to host/attend child & family meetings, meet with clients and families, and attend required trainings and program/organization meetings. Salary & Benefits $60,000 – $65,000. Paid vacation Paid sick time 12 paid holidays Medical Vision 403(b) plan Life insurance Long‑term & short‑term disability Employee assistance program (EAP) Family medical leave Benefit options and eligibility vary by full‑time and part‑time positions. Compensation within the posted salary range varies based on factors including, but not limited to, experience, skills, education, and performance at the time of the offer. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Ada S McKinley Community Services Inc