Customer Service Specialist

Key Responsibilities:

• Respond to customer inquiries via phone, email, and online channels in a timely and professional manner
• Process customer orders, quotes, returns, and exchanges accurately within established service level agreements
• Coordinate with Sales, Technical Support, Production, and Logistics teams to ensure effective order fulfillment and customer satisfaction
• Provide order status updates, shipping information, and product availability details
• Handle customer concerns and complaints, identifying appropriate solutions and escalating issues when necessary
• Maintain accurate customer records and documentation within CRM and ERP systems
• Assist customers with basic product information and coordinate technical inquiries with engineering or technical support teams
• Monitor and manage customer accounts to ensure timely communication and follow-up
• Support continuous improvement initiatives by identifying opportunities to enhance customer experience and operational efficiency
• Participate in team meetings, training sessions, and cross-functional projects as assigned

Required Qualifications:

• High school diploma or GED required; Associate's or Bachelor's degree preferred
• 2+ years of customer service, customer support, order management, or related experience
• Experience working with CRM and ERP systems
• Strong written and verbal communication skills
• Exceptional organizational skills and attention to detail
• Ability to manage multiple priorities while meeting deadlines
• Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams
• Strong problem-solving and conflict-resolution skills
• Ability to work independently and collaboratively within a team environment

Pay Details: $26.00 to $28.00 per hour


Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.


Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.