Operations Manager

Guild Mortgage Company , closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry. Position Summary Oversee day-to-day productivity of direct reports and monitor metrics and report to ensure department efficiency. Manage employees, set objectives, and assign work/projects related to loan processing, underwriting and funding. Update internal procedures and train staff on existing, new and changed federal and state regulations. Ensure overall quality and integrity of loan files while maintaining quality customer service. Essential Functions Oversee the day-to-day activities. Monitor and manage overall pipeline and daily, weekly and monthly metrics for team to maximize productivity and efficiency. Coach and hold team members accountable for timeliness, accuracy and completeness of files, and ensure all regulatory and compliance requirements are met. Hire, train, coach, discipline and exit team members. Provide training and guidance to employees related to use of internal Company systems, branch logistics and procedures. Ensure that Processing Underwriting and Funding requirements, processes and standards are understood to prevent delays and other issues with loans. Promote positive, professional relationships based on mutual respect. Resolve issues related to files, Branch employee relations, and systems. Manage non-production and administrative support staff. Review and approve files and supporting documentation for completeness. Respond to and coach team members on issues that represent higher risk/fall outside of scope of responsibility. Identify and elevate potential fraud issues. Partner with training team to ensure compliance with state-specific and federal consumer mortgage lending laws. Ensure compliance and take action required to address audit findings. Identify and stay current on changes in industry regulations, and recommend changes to internal policies, procedures, and systems to incorporate new/changed requirements. Host monthly staff meetings for all reporting support staff, and meetings based upon job type as needed. May assist with underwriting or funding loans when volumes require additional resources. Monitor various reports to identify possible training opportunities. Assist Corporate in clearing Shipping and Suspense deficiencies. Ensure employee evaluations and salary reviews are conducted and delivered with expected timeframes. Work closely with Managers to recruit and develop branches. Assist with the set-up and training for new branches. Maintain high level of communication with managers via regularly scheduled meetings, conference calls, etc. Qualifications High school diploma required; some college courses/technical training preferred. Eight years total work experience in progressively responsible positions in mortgage loan processing, underwriting and/or funding; three of which include managing ops personnel. Expert level knowledge of overall mortgage lending processes, including Underwriting, Funding and Loan Processing, conventional/FHA, USDA VA and Bond Program underwriting loan requirements, regulatory compliance and asset protection. Results and metric driven, capable of motivating a team to reach goals and drive initiatives. Expert level knowledge of valid documentation related to the processing consumer mortgage applications (e.g., tax returns, financial statements and records, verification of income and deposits, etc.). Expert level knowledge of federal, state, and regulatory requirements/guidelines related to consumer mortgage lending and internal processes and controls. Ability to be patient and train less experienced team members, respond to questions and build capability. Ability to clearly communicate issues and expectations. Strong management and critical thinking skills, including the ability to evaluate facts and data to draw conclusions. Strong verbal and written communication skills. Highly organized. Ability to prioritize and meet deadlines; strong sense of urgency and responsiveness. Prior experience using internal data entry systems, Microsoft Word, PowerPoint and Excel. Intermediate math skills. Company Required Skills

• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values.
• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence – Deliver the unexpected

Supervision/Authority Level/Project Management Direct Reports: 3-10 Managers/Supervisors of Processing, Funding, and/or Underwriting Indirect Reports: 10-30 Loan Processors, Funders and Underwriters High level of independent judgment and discretion #J-18808-Ljbffr Socket.dev