Convention Services Manager

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Position Summary:

This position effectively manages and services groups of varying size for the successful execution of all details, to blow away the customer while also effectively adding to Mohegan Sun's bottom line performance.

Primary Duties and Responsibilities : includes but not limited to:

• Responsible for planning, up-selling and detailing of events from pre to post convention
• Coordinating customer expectations, goals & objectives which include: food & beverage, sleeping accommodations, transportation, audio visual, banquet room sets, entertainment, décor, billing, recreation and any special needs a group may require and communicating these requirements with all related departments
• Reviews and communicates details of contracts, prepares Banquet Event Orders (BEOs) and Group Specification Guidelines (group resumes)
• Manages space requirements, guestroom blocks, scheduling, ordering of equipment and billing instructions
• Attends all scheduled departmental and event related meetings
• Provides customers with creative suggestions for innovative room sets, menus and event production
• Initiates and follows up on assigned leads
• Maintains and participates in an active sales solicitation program
• Surpasses assigned revenue goals
• Monitors production of all top accounts and drives food and beverage and other revenue increases
• Invites customers for entertainment, planning and site inspection purposes
• Is an advocate of the company's Mission, Vision and Core Values on a consistent basis

Secondary Duties and Responsibilities:

• Builds effective relationships with internal and external groups to achieve revenue and operational goals
• Participates in key industry organizations and client events, and attends assigned tradeshows

Minimum Education and Qualifications:

• Bachelors' Degree in Hospitality, Business Administration or a related field preferred
• Three years of experience in convention services or catering sales for a hotel with no less than 500 rooms
• Must have experience developing and maintaining business contracts, including the ability to evaluate, decipher contract details and support and maintain the integrity of the contacts

Competencies: Incumbent will master the following competencies while in this position:

• Excellent communication and organizational skills
• Excellent presentation and interpersonal skills
• Basic understanding of Mohegan Sun budget process
• Possesses sound business judgment, a high degree of personal motivation and a very strong work ethic
• Proficient in Word and Excel
• Ability to effectively and strategically manage business segments of responsibility to protect primary revenue stream that comes from gaming
• Overall understanding of revenue management and its utilization to drive bottom line profit
• Ability to handle problems, including anticipating, preventing, identifying and solving them
• Thorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment

Training Requirements:

• Knowledge of Mohegan Sun corporate and department policies and procedures
• Must complete the Core Manager Training course
• Pursuit of learning and self-development opportunities to enhance personal and professional growth
• Advanced knowledge of Delphi, Meeting Matrix, LMS and Passkey systems
• Safety and Fire Training
• SMART alcohol awareness

Physical Demands and Work Environment:

• Travel may be required
• Must be able to stand and/or walk for extended periods of time
• Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

Work Shift:

Regular

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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.