Assistant Manager / Key Carrier

Key Carrier

Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.

General Summary: A Key Carrier serves as the Manager On Duty during some or all of their shifts and is responsible for overall store operations during these times.

Essential Duties & Responsibilities Include the following. Other duties may be assigned.

Customer Service

• Provide positive representation of store.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls are answered promptly, courteously and effectively.
• Handle customer complaints. Work to resolve problems with the customer and have store's best interest taken into consideration.
• Possess excellent product knowledge and knowledge of store layout and location of products.

Store Operations

• Ensure a positive, professional and safe work environment for all associates.
• Supervise the "general operations" of the entire store.
• Responsible for opening and closing the store.
• Work with General Manager on all aspects of running the store.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
• Oversee all cashiering functions.
• Perform all other duties as assigned.

Inventory & Merchandising

• Assist to ensure receiving, checking in and stocking of merchandise.
• Responsible for maintenance of back stock levels.
• Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
• Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
• Assist with merchandise resets throughout the store.
• Assist to ensure all signage is current in the store.
• Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.

Hiring & Training of Associates

• Assist in training of all associates.

Leadership

• Manage all aspects of store operations in the absence of the General Manager.
• Lead by example; be approachable by all associates and customers.
• Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
• Prepare and challenge yourself for future advancement.

Requirements

Retail supervisory experience of 1 year.