Release & Change Management Analyst

Primary Objective

• Coordinate and govern software releases across U.S. and Canada environments.
• Ensure release activities comply with established change management processes and SOX controls.
• Review, track, and validate release-related documentation and schedules.

Key Responsibilities

• Review change requests (RFCs) and release documentation for completeness and compliance.
• Maintain and monitor release schedules and deployment calendars.
• Identify and flag conflicts between planned releases and change activities.
• Prepare and distribute installation memos and release communications.
• Submit and track change records in accordance with SOX and audit requirements.
• Coordinate planned, emergency, and last-minute release requests.
• Track release artifacts, approvals, implementation plans, and supporting documents.
• Support cross-functional teams during release planning and execution.

Must-Have Skills

• Release Management and Change Management experience.
• Strong understanding of RFC and change governance processes.
• SOX compliance, audit controls, and documentation management.
• Excellent attention to detail and organizational skills.
• Experience managing release calendars and identifying scheduling conflicts.
• Strong written communication and stakeholder coordination skills.
• Proficiency with Excel, Outlook, Teams, and document-tracking tools.

Preferred Skills

• ServiceNow Change Management experience.
• Jira and/or Azure DevOps exposure.
• ITIL Foundation or ITSM knowledge.
• PMO, governance, or compliance background.
• Experience supporting retail, POS, or enterprise application releases.
• Experience coordinating multi-region releases (U.S. and Canada).