Seattle, USA On-site Amazon Principal Product Manager - Technical, Amazon Customer Service

Experimentation Jobs

Why Here? Amazon Customer Service is reimagining the associate experience from the ground up. The Journey Management team within Network Solutions orchestrates customer and associate journeys to guide each person to the optimal path. This role sits at the intersection of product strategy, AI/ML, human-centered design, and experimentation. What Will You Do? As a Principal Product Manager – Technical, Amazon Customer Service at Amazon, you will own the product vision, strategy, and capability roadmap for the Associate Journey spanning pre‑hire through tenured experiences. You will lead experimentation strategy using A/B testing frameworks to validate product hypotheses and measure impact. Additionally, you will partner with engineering, science, operations, and UX teams to align on priorities while navigating high ambiguity to define product solutions at scale. #J-18808-Ljbffr Experimentation Jobs

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