Director, Product Operations (Chief of Staff)

Your Day to Day Strategy, Narrative & Positioning Partner with the SVP and ARCAID leadership to define, evolve, and communicate a clear tower strategy that aligns to the broader P&T vision and priorities. Own the ARCAID narrative — translating complex AI, architecture, data, and corporate technology concepts into simple, straightforward messaging tailored to executive and business audiences. Develop and maintain messaging frameworks, value propositions, and strategic 1-pagers that clearly articulate the impact and direction of ARCAID initiatives. Executive Communication & Storytelling Develop high-quality executive materials (EC/SLT/ELT readouts, Board updates, OA forums, strategic presentations) that drive clarity, alignment, and informed decision-making. Craft compelling narratives that simplify complex topics into clear, structured, and persuasive messaging for both technical and non-technical audiences. Ensure consistency and cohesion in how ARCAID's strategy, priorities, and progress are communicated internally and externally. Operational Discipline & Delivery Management Establish and reinforce a clear operating rhythm across ARCAID — including LT meetings, priority check-ins, quarterly lookbacks/QBRs, SteerCos, and weekly CPTO updates. Bring structure to areas where structure doesn't exist today — standing up SteerCos, priority reviews, and governance forums with primary business stakeholders. Partner with the Agile CoE and Portfolio Management to drive consistent delivery practices, including annual planning, product roadmaps, prioritization, KPIs/OKRs, and priority reporting. Monitor tower KPIs and financial performance, acting as a conduit to Finance on budget vs. spend, business cases, vendor management, and the pipeline of new investments. Business & Commercial Partnership Partner closely with business and commercial stakeholders (e.g., GCM, Finance, HR, Loyalty, Owner Relations) to drive ARCAID priorities through the business. Act as a connective layer between ARCAID and internal P&T towers (DDC, EPI, GTX, ETS, GC) to surface dependencies, align on shared priorities, and ensure cohesive delivery of horizontal capabilities. Represent ARCAID's strategy and value proposition across cross-functional forums on behalf of tower leadership. Special Projects & Strategic Execution Swarm high-impact, cross-functional initiatives (e.g., AI Step Change, Gemini Enterprise, AI CoE, Data Engineering, Corporate Products) to accelerate execution and bring consistent operational governance. Ensure initiatives are grounded in clear objectives, measurable outcomes, and ongoing visibility to leadership. Act as a trusted advisor to Wei — proactively identifying risks, gaps, and opportunities and helping the tower stay aligned to its strategic direction. What We Need From You 7–10 years of progressive experience across strategy, product management, product marketing, or product operations roles within technology-driven organizations. Demonstrated success in strategic planning, narrative development, and executive communication for senior leadership audiences. Strong track record of influencing senior stakeholders and operating effectively in complex, matrixed environments. Experience working within technology organizations, with exposure to AI, data, architecture, and platform-based capabilities. Proven ability to establish operating rhythms, governance forums, and executive reporting structures from the ground up. Experience partnering with commercial/business stakeholders (Finance, HR, GCM, Regions, Legal) to drive technology priorities through the business. Excellent communication skills, with the ability to build alignment and trust across all levels of the organization. Experience: Product background — brings a product mindset grounded in customer value, iterative improvement, and outcomes over outputs. Effective storytelling — proven ability to craft compelling narratives and executive-level messaging that simplify complex topics. Rigor and discipline — operates with structure, follow-through, and a bias for closure; brings order to complex, ambiguous environments. Drives ideas through the business — able to move an idea from concept to alignment to execution by influencing senior stakeholders without direct authority. Business partnership — partners closely with business and commercial stakeholders to build trust, secure buy-in, and unlock decisions. Brings structure to white space — comfortable establishing SteerCos, priority reviews, and governance where none exist today. Comfortable in ambiguity — thrives operating in white space, defining the "how" while shaping the "what." Translates complex technology — turns AI, data, and architecture concepts into simple, straightforward messaging for any audience.

TRAVEL - 10%

LOCATION - OUR HYBRID WORK STRUCTURE IS AN EXPECTATION OF THREE (3) DAYS A WEEK IN OFFICE. THIS EXPECTATION MAY BE ADJUSTED TO EVOLVE WITH THE CHANGING NEEDS OF THE BUSINESS. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Who we are At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG. Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love. We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate. We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. #J-18808-Ljbffr Socket.dev