AI (GenAI) Engineer

Work Authorization:

• Build, deploy, and operate GenAI-powered tools that accelerate network troubleshooting: triage assistants, KPI summaries, anomaly detection/explanations, and recommended next actions with citations to source data.
• Design and implement RAG pipelines: document preparation (chunking/metadata), embeddings, vector search with re-ranking, grounding and citation strategies, semantic caching, and safety guardrails.
• Ship reliable services: productionize models and prompts with CI/CD, automated tests, canary/A–B releases, monitoring/alerts, and SLOs for accuracy, grounding, latency, and cost.
• Implement evaluation and continuous monitoring: offline and online eval harnesses, golden sets, human-in-the-loop review, prompt/knowledge drift detection, and token/cost budgets.
• Integrate with internal systems and tools: alarms and KPI platforms, ticketing, inventory/topology APIs, runbooks, and dashboards to close the loop from detection to remediation.
• Collaborate cross-functionally with data engineering, platform/security, and RAN SMEs to take use cases from discovery to production and iterate based on measurable impact (e.g., MTTR reduction, accuracy lift, fewer escalations).

Working knowledge of GenAI development patterns, including:

• Retrieval-Augmented Generation (RAG): chunking strategies, embeddings, hybrid search, re-ranking, grounding with citations, vector stores (e.g., Azure AI Search)
• Prompt design: system prompts, few-shot patterns, structured outputs (JSON/JSON Schema), function/tool calling
• Evaluation fundamentals: response quality, grounding, accuracy, latency, cost, and safety
• Production mindset: robust logging/monitoring, tracing, observability, troubleshooting; security basics (RBAC, managed identities, Key Vault, data privacy/PII handling), and operational readiness (rate limits, retries, timeouts, backoff, caching).
• Solid understanding of 4G/5G RAN and mobility concepts (e.g., handovers, drops, throughput, congestion, interference, PRB utilization, RSRP/RSRQ/SINR).
• Ability to translate network issues into measurable KPIs and investigative workflows, producing actionable outputs for operations and engineering (e.g., RCA steps, remediation recommendations, and change validation plans).

Preferred qualifications

• Built an internal assistant/copilot for network operations, triage, or RCA using KPIs, alarms, tickets, and documentation; experience grounding outputs with traceable evidence and citations.
• Experience with agentic workflows and orchestration (function/tool calling, multi-step chains, retries/guardrails) to automate diagnosis and propose actions.
• MLOps/LLMOps practices: CI/CD for pipelines/services, model/prompt/knowledge-based versioning, automated evaluations (e.g., RAG quality), drift monitoring, observability (OpenTelemetry), and cost/token controls.
• Familiarity with GenAI frameworks and tooling (e.g., Semantic Kernel, Lang Chain/LlamaIndex), MLflow/Model Registry, vector databases, and prompt/unit regression testing.
• Understanding of telecom standards and tooling: 3GPP concepts, vendor-specific counters (e.g., Ericsson/Nokia/Samsung)
• Relevant Azure certification (or in progress), especially Azure AI Engineer Associate.
• BS/MS in computer science, Electrical Engineering, Data Science, or a related technical field; or equivalent practical experience.
• 3–5 years of experience in AI/ML engineering, data engineering, or applied data science delivering production-grade solutions.
• Strong Python and SQL skills; mastery working with large-scale telemetry/time-series datasets and building reliable, testable data transformations.
• Hands-on experience with Azure services for data/AI solutions, including:
• Azure Functions or similar serverless compute
• Azure DevOps (or similar CI/CD tooling), Git, and automated testing

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.