PC Desktop Lead/Manager - (Trading Floor background is a MUST to be considered)

Desktop Support Lead/Technical Manager, Trading Floor (Must come out of Hedge funds or Banking) Location: Manhattan, NY Salary: 180,000 to 200,000 + Bonus Must have the following: High traffic trading floor or similar environment Strong automation with PowerShell or Python Windows enterprise experience Proven team leadership on a small technical team; Will manage a team of 6 and growing About the role Our client is hiring a Desktop Support Lead to be the senior‑most technical resource on a high‑demand floor, with a mix of 70% hands‑on work and 30% team leadership responsibilities. You will blend automation, service excellence, and people leadership to keep a fast‑moving trading environment running smoothly. Candidate will interact onsite and remotely with users to provide support with workstation applications such as Microsoft Office, Access Management via Windows Active Directory/Group Policy, remote access assistance and hardware issues whilst leading a team of technical engineers. Responsibilities Ensure that incidents and service requests are resolved as per SLA; Lead the deployment of technical desktop technologies in both local and global projects; Prepare and perform appraisal reviews for team members, including salary communications; Lead regional team to provide top‑tier customer service to the user base, ensuring that global standards are applied across region regardless of; Manage team absences, including holiday and sick days. Must be able to manage conflict, performance management and absences that are exceeding acceptable levels; Ensure that all working practices are adhered to and, where required, all supporting documentation is fit for purpose; Oversee the regional office‑expansions/fit‑outs, liaising with the project and other Technology teams, as well as supporting internal TSD staff to deliver the final estate; Coordinate delivery, installation, moves and changes of end user’s computer equipment and peripherals; Provide consultation and engagement on complex incidents and projects; Establish a strong and collaborative relationship with business streams; Coordinate the operational acceptance of new services and technologies to the business; Required Qualifications Detailed knowledge and experience in a Microsoft environment supporting Windows 10/11, Windows Server 2012+, Office Suite, including Office 365, and Azure, including SharePoint; Ability to automate using Python and or PowerShell. Detailed knowledge and experience with Active Directory, Group Policy, remote access solutions, including Horizon View, VMware vSphere, software packaging, and deployment; Detailed knowledge and experience installing, troubleshooting, and managing desktop hardware; Ability to handle multiple tasks with changing priorities and capable of handling frequent interruptions positively; Strong analytical, prioritizing, interpersonal, and problem‑solving skills; Strong verbal and written communication skills; Demonstrated collaborative skills and ability to work well within a team; Ability to work in a fast‑paced and deadline‑oriented environment; Self‑motivated with critical attention to detail and deadlines; Demonstrated interest in learning about new and emerging technologies; Self‑directed learner and ability to find solutions to problems they have not encountered before; Degree in Computer Science, Engineering or related field or experience; Minimum 3 years’ experience in supervision or management of technical support teams Nice to have Network; Linux environment; Atlassian administration #J-18808-Ljbffr Creative Solutions Services, LLC