Hotel Operations Lead — Elevate Guest Experience

Description As an Hourly Operations Manager at TownePlace Suites - Chatham Parkway, you will oversee the day-to-day operations of the hotel, ensuring that all departments function smoothly and efficiently. You will be responsible for managing staff, addressing guest concerns, and ensuring that the hotel meets high standards of service and cleanliness. The ideal candidate will be a hands‑on leader with strong organizational and problem‑solving skills and a commitment to delivering exceptional guest experiences. Key Responsibilities: Operational Oversight: Supervise and coordinate the activities of various hotel departments, including front desk, housekeeping, and maintenance, to ensure seamless operations. Monitor daily operations to ensure adherence to hotel policies, procedures, and quality standards. Staff Management: Oversee and support hotel staff, including scheduling, training, and performance management. Address staff issues or concerns and provide guidance to ensure a positive and productive work environment. Guest Service: Ensure that all guest interactions are handled professionally and courteously, addressing any issues or complaints promptly. Implement and maintain high standards of guest service to enhance overall guest satisfaction. Operational Efficiency: Monitor and manage hotel inventory, including supplies and equipment, to ensure availability and proper use. Conduct regular inspections of guest rooms, public areas, and back‑of‑house spaces to ensure cleanliness and maintenance standards are met. Financial Management: Assist with budgeting and financial reporting, including tracking expenses and revenue. Review and approve daily financial transactions, including guest billing and payment processing. Emergency Response: Handle emergency situations and coordinate with appropriate personnel to address and resolve issues promptly. Ensure that all safety and security protocols are followed to protect guests and staff. Collaboration: Work closely with other departments and management to address operational issues, implement improvements, and enhance guest experiences. Participate in staff meetings and provide input on operational strategies and initiatives. Reporting: Prepare and submit regular reports on operational performance, guest feedback, and staff performance to senior management. Document and report any incidents, maintenance issues, or guest complaints. Requirements High school diploma or equivalent required; degree in Hospitality Management, Business Administration, or a related field preferred. Previous experience in hotel operations or a management role in the hospitality industry is preferred. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proven problem‑solving and organizational abilities. Ability to work in a fast‑paced environment and manage multiple tasks effectively. Proficiency in hotel management software. Flexibility to work various shifts, including evenings, weekends, overtime, and holidays. Join us as an Hourly Hotel Operations Manager and contribute to delivering outstanding service and ensuring smooth operations at our hotel. We look forward to receiving your application #J-18808-Ljbffr Idealhospitality