Senior Field Service Technician

Expert Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Expert Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role works with advanced and multi/complex systems, proactively troubleshoots systems, works with mechanical and electrical equipment, conducts preventative maintenance, manages parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment). The role requires direct interfacing with customers and may involve work across multiple systems, locations, and customers.

Responsibilities:

• Create and maintain a safe working environment and culture within the organization.
• Take care of company property.
• Demonstrate high impact culture through innovation, accountability, and empowerment.
• Function effectively in a team environment and work independently with minimal supervision.
• Lead, coach, guide, and motivate junior team members.
• Respond to 24/7 on-call duties as required.

Requirements:

• High school diploma or equivalent.
• Must have and maintain a clean driving record
• Some travel required, up to 20%
• Experience in oil and gas, mechanical, or plumbing preferred; willing to train the right candidate.
• Water treatment or RO experience is a plus.

Preferred:

• Technical military background.
• Technical certificate, degree, or industry-specific license(s).

Experience Requirements:

• Ability to obtain all required customer clearances (TWIC, DISA, etc.).
• 37 years of technical work experience preferred.
• Ability to work independently and provide coaching/training to junior technicians.
• Demonstrated troubleshooting and critical thinking skills.

Skill Requirements:

• Experience with mechanical, electrical, diesel, and fusion systems depending on business unit.
• Technically sound with the ability to synthesize and communicate technical information clearly.
• Customer service experience required.
• Experience with Microsoft Office and smart devices.

High Impact Behaviors:

• Continuous Professional Development: Commitment to lifelong learning and staying abreast of industry trends and best practices.
• Collaboration and Teamwork: Works well with others and contributes to team goals.
• Results Driven Performance: Focuses on delivering results efficiently and effectively.

The estimated salary range for this position is $26 to $29. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.