Payroll Tax Senior Analyst

The Payroll Tax Senior Analyst ensures that all payroll processes are executed appropriately and in a timely manner. They are a subject matter expert within their responsibilities, act as the escalation point to resolve employee and vendor issues and share knowledge with colleagues team members. The Senior Payroll Analyst continuously identifies areas in which improvements can be made in operational process and implements and designs those initiatives. Key Responsibilities Own day-to-day operations of onshore and offshore resources within area of responsibility including providing accurate and timely completion of deliverables. Contribute to the overall delivery of payroll processes, including: accountable for ensuring service level agreements are met or exceeded scope of work is monitored Research and respond to client vendor escalations Responsible for driving process change and continuous improvement Understand local payroll practices, regulations and reporting requirements such that employee pay can be correctly delivered Maintain knowledge of client HR policies, SOPs and business practices Train team members on new or enhanced operation procedures and policies Contribute to operational reporting as required Execute testing of tools, processes, or system and participate in client funded projects as required Perform tasks outside of primary job responsibility as required Demonstrate strong customer service in all activities, including: Understanding the core problem the client customer is facing Identifying actions required to resolve Resolve client requests Provide timely progress updates and resolution to escalations Display the ability to diffuse irate and or dissatisfied customers, and provide a positive influence on the resolution of issues across service lines Support Puerto Rico HR Services by assisting in benefits administration, including interaction with 3rd party providers Basic Qualifications Minimum of 3 years experience in Payroll Tax Preferred Qualifications Workday Systems experience Knowledge of and experience with enterprise class payroll and services. CPP Certification Spanish speaking and reading skills Experience in processing a large multi state payroll including Garnishments Banking GL Reporting Professional Skill Requirements Ability to navigate complex organizations Ability to analyze and interpret complex data Strong analytical and problem solving skills Strong organizational skills, attention to detail and follow through to resolve any outstanding issues Strong time management and administrative skills to handle multiple projects Strong written and verbal communication skills manages internal communications and external client communications with detailed support and assistance Experience defining, implementing, and supporting business processes Ability to influence others on desired objectives Ability to educate and train others on strategic concepts and sensitive topics Ability to gain and maintain proficiency in Oracle payroll processing Advanced computer literacy and working knowledge of standard software. e.g. HRIS, email, Internet Explorer, MS Project, SharePoint, and Excel Advanced soft skills experience with the ability to convey empathy, understanding, and a respectful approach to resolving customer and client needs Proven ability to work well within a team and promote a healthy environment Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 11/01/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture ( Role Location Hourly Salary Range California $26.39 to $63.13 Colorado $26.39 to $54.52 Connecticut $26.39 to $54.52 District of Columbia $28.08 to $58.08 Illinois $24.42 to $54.52 Maine $22.45 to $46.44 Maryland $26.39 to $54.52 Massachusetts $26.39 to $58.08 Minnesota $26.39 to $54.52 New York $24.42 to $63.13 New Jersey $28.08 to $63.13 Ohio $24.42 to $50.48 Virginia $24.42 to $58.08 Washington $28.08 to $58.08 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at View phone number on click.appcast.io or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of theAccenture Equal Opportunity Statement ( Accenture is an EEO and Affimative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. 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