Front Desk Agent
Jiten Hotel Management
We are seeking a front desk agent with 24-32 hours a week of availability. Weekends are required. Responsibilities
QUALIFICATIONS
• High school diploma or GED required; however post high school education or training preferred
• Requires standing to a significant degree
• Excellent customer service focus
• Pleasant, professional, and helpful demeanor
• Able to work a flexible schedule that will include nights, weekends, and holidays
- Report to work on time, in proper and clean uniform, including name tag. Personal appearance and grooming must conform to standard.
- Handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times.
- Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.
- Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
- Have knowledge about guest rooms, locations, amenities, features, and all other services offered by the hotel.
- Provide the highest quality of service to the customer at all times.
- Answer the phones according to the standards of proper etiquette and as fast as possible no more than three rings.
- Greet and register guests and provide assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of reservations.
- Have working knowledge of reservations and procedures, take reservations, and know the cancellation procedures and the walk policy.
- Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.
- Communicate with incoming shift by logging pertinent information in the Pass On Log.
- Ensure that all cash, check, and misc. departments are in balance at the end of each shift.
- Check all credit cards to ensure they are valid. Use Telecheck cashing services to ensure all checks are valid.
- Keep Housekeeping informed of any special requests, late check-outs and special need areas in the hotel.
- Receive and transmit mail, phone and written messages for guests on a confidential basis.
- Answer inquiries pertaining to hotel services, shopping, dining, and entertainment and travel directions.
- Post any and all charges that pertain to a guest bill (individual, group master, or city ledger accounts), collect payment and make change for hotel guests following all cash procedures.
- Handle special service requests including securing of guest valuables in safety deposit boxes.
- Be very knowledgeable of the hotels brand priority members program.
- Have thorough knowledge of emergency procedures
- Be aware of new potential sales contacts through guest interaction and report the information to the Sales Department.
- Be able to move luggage or packages weighing up to 30 pounds
- Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning. Keep computer equipment clean at all times.
- Adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the employee handbook.
- Other duties, as assigned, which the employee is capable of performing.
- Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using the procedures the management team and company have established.
- Have knowledge about all emergency procedures and know how to act on them.
- Be flexible in regard to your work schedule.
- Be familiar with the AM, PM and night daily checklist to ensure smooth daily operations.
QUALIFICATIONS
• High school diploma or GED required; however post high school education or training preferred
• Requires standing to a significant degree
• Excellent customer service focus
• Pleasant, professional, and helpful demeanor
• Able to work a flexible schedule that will include nights, weekends, and holidays
Vacancy posted 3 days ago
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