Server

The Server delivers a polished, friendly dining experience from greeting to farewell. You'll guide guests through menus, take accurate orders, coordinate with kitchen/bar, and manage payments-maintaining pace, presentation, and service standards throughout.
Key Responsibilities

• Guest Service & Sales
  
  
  • Greet tables, present menus, describe specials, and answer ingredient/allergen questions.
  • Recommend pairings and upsell thoughtfully (apps, sides, desserts, beverages).
  • Anticipate needs, time courses, and handle service recovery with professionalism.
• Order & Delivery Accuracy
  
  
  • Enter orders in POS with correct modifiers and seat numbers; verify before delivery.
  • Serve food and beverages to standard; monitor quality and ticket times; coordinate with expo, kitchen, and bar.
• Check Handling
  
  
  • Present checks promptly; process payments, comps/voids, and discounts per policy; manage split checks and gratuity rules; balance cash bank.
• Standards & Cleanliness
  
  
  • Maintain clean, organized sections and side stations; follow opening/closing and side-work checklists.
  • Comply with food safety/sanitation (handwashing, temps, cross-contamination prevention) and responsible alcohol service.
• Teamwork & Communication
  
  
  • Support hosts, runners, bussers, and bartenders; assist with large parties and events.
  • Communicate guest feedback/allergens to BOH; relay out-of-stock items and timing to guests.
• Compliance
  
  
  • Follow company policies (PCI, ID verification, alcohol service, cash handling) and local/state regulations.

Benefits We Offer:

• Competitive Salary : A comprehensive and competitive compensation package.
• Performance Bonuses : Based on company and individual performance.
• Health Benefits : Full medical, dental, and vision coverage.
• Retirement Savings : 401(k) plan with company match to help secure your financial future.
• Paid Time Off (PTO) : Generous vacation, sick leave, and paid holidays to promote work-life balance.
• Professional Development : Opportunities for career advancement, mentorship, and ongoing learning.
• Employee Discounts : Discounts on hotel stays and services across PHM properties.
• Wellness Programs : Access to health and wellness initiatives to support a balanced lifestyle.
• Flexible Work Environment : Options for flexible scheduling and work arrangements to promote work-life balance.

Performance Hospitality Management (PHM) is an Equal Opportunity Employer (EEO):

PHM is committed to diversity, equity, and inclusion in the workplace. We provide equal employment opportunities to all qualified individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or age. We embrace diversity and are committed to creating an inclusive environment for all employees.

• 1+ year serving experience preferred (high-volume/hotel or upscale casual a plus); will train strong customer-service candidates.
• Confident menu/wine/beer/cocktail knowledge (or ability to learn quickly); accurate order entry and multitasking skills.
• POS proficiency; clear, courteous communication and professional demeanor.
• Certifications: Food Handler and TIPS/ServSafe Alcohol preferred (or within 30 days).
• Flexible availability (nights/weekends/holidays); reliable and punctual.

Physical Requirements

• Stand/walk for entire shift; frequent bending, reaching, carrying trays.
• Lift/push/pull up to 30-40 lbs (trays, racks, supplies).
• Work in a fast-paced environment and around cleaning/sanitizing chemicals (PPE provided).