Assistant Manager

At Cascade, leadership is not defined only by a title. It is demonstrated through service, accountability, teamwork, and the experience we create for customers and coworkers every day.The Assistant Store Manager is a hands-on leader who helps turn our Core Values into consistent store performance. This role supports the Store Manager in leading people, serving customers, growing sales, protecting company resources, and maintaining a safe, organized, and welcoming store.This position is also an important leadership-development role. The right Assistant Store Manager learns the full business, strengthens the team, and prepares to step into broader store leadership as Ringers continues to grow.Living and Leading Our Core ValuesOur Core Values guide how we lead, make decisions, solve problems, and serve the communities that count on us.IntegrityDo the right thing and own the outcome. Lead honestly, follow through on commitments, protect company resources, and address issues directly and respectfully.CommunityTake care of customers, coworkers, and the communities we serve. Build a team environment where people feel supported, respected, and connected to a shared purpose.EngagementBring energy, participate, and help make us better. Stay present on the sales floor and in the yard, coach in the moment, learn the business, and contribute solutions.ExperienceCreate an experience people want to return to. Make the store easy to shop, dependable to work with, and a place where customers and teammates feel valued.Position SummaryThe Assistant Store Manager partners with the Store Manager to lead day-to-day retail, yard, customer-service, merchandising, inventory, safety, and people operations. This position serves as the leader on duty when assigned and helps ensure the store operates safely, efficiently, profitably, and consistently with company standards.The Assistant Store Manager provides visible floor leadership, coaches employees, resolves customer concerns, coordinates priorities across departments, and helps develop a capable team. Success in this role requires an owner mindset: seeing what needs attention, taking responsible action, and following through.Leadership scope: Provides day-to-day direction to store employees and serves as leader on duty as assigned.Schedule: Must be available for a flexible retail schedule, including opening and closing shifts, evenings, weekends, and holidays as business needs require.Essential Functions and ResponsibilitiesThe responsibilities below describe how the Assistant Store Manager leads the business and brings our Core Values to life. Other responsibilities may be assigned based on store and business needs.People Leadership and Team DevelopmentSupport the Store Manager in setting clear expectations, communicating priorities, and holding the team accountable for results.Lead by example in professionalism, attendance, safety, customer service, teamwork, and productive use of time.Coach employees in the moment, recognize strong performance, and provide respectful, timely feedback when standards are not met.Assist with onboarding, training, cross-training, and development of new and existing employees.Help build bench strength by identifying employee potential and creating opportunities for teammates to learn and grow.Partner with the Store Manager and Human Resources on performance, attendance, employee-relations, and policy matters; maintain appropriate confidentiality.Help create a workplace where employees understand how their work contributes to the store, the customer, and the community.Customer Experience and Sales LeadershipModel and reinforce Cascade's Seven Steps of Customer Service and the expectation of creating lifelong Customer Advocates.Maintain a visible presence throughout the store, engage customers, and step in quickly to resolve concerns with sound judgment.Support the team in product recommendations, special orders, project solutions, and accurate customer transactions.Build relationships with homeowners, contractors, and community customers while identifying opportunities to grow sales and loyalty.Ensure phones, counters, departments, and customer handoffs are managed promptly, professionally, and accurately.Stay informed about promotions, products, pricing, local competition, and customer needs.Store Operations and Financial StewardshipServe as leader on duty and coordinate opening, closing, staffing, workflow, customer service, and store readiness as assigned.Support sales, margin, expense, labor, and productivity goals by understanding store results and helping the team connect daily actions to business performance.Safeguard cash, inventory, equipment, keys, confidential information, and other company resources by following established controls.Assist with cash handling, deposits, till accountability, returns, credits, overrides, and exception review within assigned authority.Respond to operational problems with urgency, communicate significant issues, and follow through until they are resolved.Support accurate timekeeping, schedules, attendance documentation, and payroll-related approvals as assigned.Help maintain productive staffing coverage and adjust priorities when customer demand or business conditions change.Merchandising, Inventory, and Store StandardsMaintain a clean, organized, well-stocked, and customer-ready store, yard, warehouse, and exterior environment.Support merchandising plans, promotional displays, signage, pricing accuracy, product resets, and seasonal transitions.Assist with receiving, stocking, cycle counts, inventory accuracy, shrink prevention, and resolution of inventory discrepancies.Coordinate work across sales-floor, yard, receiving, and delivery functions so customer commitments are met.Identify facility, equipment, inventory, or housekeeping concerns and ensure timely follow-up.Safety and Risk ManagementPromote a culture where safety is a shared responsibility and employees are expected to report hazards and injuries immediately.Model and enforce safe work practices, required personal protective equipment, equipment procedures, and company safety policies.Conduct or support safety meetings, inspections, incident response, documentation, and corrective actions as assigned.Address unsafe behavior promptly and partner with the Store Manager and Human Resources on injury reporting, restrictions, and return-to-work coordination.Maintain safe customer and employee access throughout the store, yard, warehouse, and loading areas.Leadership Readiness and Continuous ImprovementLearn the complete store business, including customer segments, financial drivers, staffing, inventory, facilities, safety, and community relationships.Use an owner mindset to identify opportunities, recommend solutions, and improve how the store serves customers and supports employees.Participate in leadership development, company meetings, training, and cross-functional initiatives.Be prepared to assume Store Manager responsibilities during absences and to support other locations when business needs require.Contribute to a strong leadership pipeline and demonstrate readiness for increased responsibility as opportunities become available.Required Skills and CompetenciesValues-based leadership with sound judgment, personal accountability, and a service mindset.Strong customer-service, sales, relationship-building, and conflict-resolution skills.Ability to lead through influence, provide clear direction, coach performance, and build teamwork.Strong organization, prioritization, follow-through, and attention to detail.Ability to understand operational and financial information and translate it into daily action.Calm, practical problem-solving in a fast-paced environment with competing priorities.Clear verbal and written communication and appropriate handling of confidential information.Working knowledge of retail point-of-sale, inventory, scheduling, email, and Microsoft Office systems, or the ability to learn them quickly.Commitment to continuous learning, product knowledge, safety, and leadership development.Minimum QualificationsHigh school diploma or GED required; additional business, retail, construction, or leadership education is preferred.Two (2) or more years of retail, building-materials, hardware, construction, contractor-sales, or related customer-service experience preferred.One (1) or more years of leadership, supervisory, key-holder, or lead experience preferred.Demonstrated record of dependable attendance, customer service, teamwork, and responsible decision-making.Valid driver's license and acceptable driving record may be required when travel or operation of company vehicles is assigned.TravelOccasional travel to other company locations, the support office, training sessions, or community events may be required. Travel expectations will vary by business need.Physical RequirementsTo perform the essential functions of this role, an employee must be able to:Stand and walk for extended periods, up to eight (8) hours per shift.Frequently lift and carry up to 50 pounds independently and occasionally move up to 100 pounds with assistance or appropriate equipment.Bend, stoop, squat, kneel, reach, push, pull, climb, and work in other positions common to retail, warehouse, and lumber-yard operations.Safely climb and descend ladders and navigate sales-floor, warehouse, yard, and loading areas.Read product information, plans, reports, computer screens, and written instructions and communicate effectively in person, in writing, and by telephone.Work indoors and outdoors in varying temperatures and weather conditions.Working ConditionsThis position works in retail sales, office, warehouse, lumber-yard, loading, and outdoor environments. The employee may be exposed to dust, noise, moving vehicles and equipment, uneven surfaces, changing temperatures, and inclement weather. Consistent attention to safety is required.Why Cascade?At Cascade, an Assistant Store Manager helps shape more than daily operations. This leader develops people, earns customer trust, protects the business, and strengthens the community the store serves.Every shift is an opportunity to build a stronger team. Every customer interaction is an opportunity to create an advocate. Every challenge is an opportunity to lead with integrity.For someone who wants to learn the business, grow as a leader, and help build what comes next, this role is an important step forward. #J-18808-Ljbffr Gold Beach Lumber Yard Inc