Commercial Service Technician

Commercial Service Tech 1

At Commercial Tire, we believe great people build great companies. As a proudly employee-owned organization, every team member has a stake in our success. Full-time employees enjoy outstanding benefits, including medical, dental, vision, and life insurance, stock ownership opportunities, a strong 401(k) plan, and generous paid time off. If you're looking for a career where you're valued, supported, and set up to grow, we'd love to meet you!

Reports to: Store Manager (or similar position)

FLSA Status: Non-Exempt

Job Type: Full-Time

POSITION SUMMARY:

The Commercial Service Technician is responsible for providing tire-related services both in-store and at customer locations. This includes mounting, dismounting, balancing, repairs, and roadside assistance for commercial and light-duty vehicles. This role plays a key part in maintaining customer satisfaction through excellent service, technical accuracy, and adherence to safety standards.

KEY RESPONSIBILITIES:

• Deliver top-tier service to customers through timely follow-ups, issue resolution, and proactive communication.
• Perform all tire-related services (mounting, dismounting, fleet checks, pressure adjustments, and repairs) on-site or at customer locations.
• Respond to after-hours and on-call roadside service requests as scheduled.
• Conduct daily vehicle inspections, operate company vehicles, and maintain compliance with DOT and ELD requirements.
• Operate tools and equipment such as impact guns, air compressors, hub-cap hammers, and boom trucks safely and effectively.
• Ability to look up fluid volumes for tire size.
• Accurately complete work orders, service tickets, and invoices, while verifying customer credit and making necessary billing adjustments.
• Assist in inventory management by using company software systems (e.g., Toolbox, Basys) including scanning, transferring, and returning items.
• Initiates purchase orders for parts, assists with updating information on the computer and maintains records/files for follow-up.
• Document fleet inspections, casing write-ups, barcode scanning, and all account-required images or forms.
• Maintain vehicle appearance, safety materials, and fuel receipts for company processing.
• Ensure lug nuts are tightened to proper torque specifications.
• Match tire sets correctly, ensuring proper placement and wear alignment.
• Other duties as assigned.

COMPETENCIES AND SKILLS:

• Strong mechanical aptitude and attention to detail
• Excellent customer service and interpersonal skills
• Effective verbal and written communication
• Proficiency with basic computer tools and software
• Ability to work independently and within a team

QUALIFICATIONS - Required:

• Valid driver's license with insurable driving record
• Minimum age requirement: 18 years.
• DOT Driver Qualification file (q-file) and Medical Certification
• TIA Certification
• High School Diploma or GED (preferred)

ESSENTIAL PHYSICAL & ENVIRONMENTAL FUNCTIONS:

Physical Demands:

• Standing: 80% | Walking: 70% | Sitting: 5%
• Frequent bending, stooping, squatting, kneeling, twisting, and walking on uneven surfaces
• Frequent lifting/carrying: up to 50 lbs; occasional lifting over 100 lbs
• Frequent use of hands and fingers for grasping and dexterity
• Constant visual, auditory, and verbal communication required

Work Environment:

• Frequent exposure to noise, dirt, dust, mechanical vibration, fumes, and outdoor conditions
• Occasional work in extreme heat/cold or wet/humid environments
• Occasional shift work and extended days may be required
• Occasional hazards due to mechanical equipment, moving objects, and roadside work

Equipment Operated:

• Company service vehicles and boom trucks
• Tire machines, compressors, air tools and hand tools
• Company-provided software and system for work orders and inventory
• Required to use protective gear (PPE)

Compliance & Acknowledgment - This position must be performed with or without reasonable accommodation. Commercial Tire complies with the Americans with Disabilities Act (ADA) and will consider reasonable accommodations for qualified individuals to perform the essential functions.