Technical Lead, Patient Support Solutions

Job Description

Role Summary
We are seeking a Technical Lead, Patient Support Solutions to guide technology initiatives that enhance and sustain patient support and experience programs. In this role, you will lead projects, optimize system performance, and ensure the seamless integration of multiple platforms critical to program success.


You will play a central part in translating business needs into scalable, compliant technology solutions. This includes overseeing technical implementations, designing workflows, and ensuring continuity across vendors, systems, and internal stakeholders. Your work will directly support operational excellence and elevate the patient experience through technology-driven processes.

Key Responsibilities

• Lead the analysis, implementation, and ongoing support of technology systems that enable patient support and experience programs.
• Develop and maintain technical specifications, implementation plans, and process documentation.
• Provide business analyst expertise to design, build, and optimize systems, integrations, and operational workflows.
• Oversee the deployment of purchased and internally developed applications, ensuring quality, compliance, and usability for end?users.
• Manage relationships and technical interfaces across multiple vendors, data partners, and internal systems.
• Drive project delivery by managing milestones, resources, budgets, and technical dependencies.
• Act as the IT subject matter expert for U.S. Patient Support Programs, identifying opportunities for technology enhancements and value creation.
• Support vendor evaluation, selection, and performance management.

Key Requirements

• 7+ years of experience in full systems lifecycle management, including implementation, deployment, and ongoing support.
• 4+ years of experience in the pharmaceutical or healthcare industry supporting Patient Support/Experience Programs (e.g., data aggregators, co?pay or reimbursement partners, specialty pharmacies, third?party data sources).
• Bachelor's degree in a relevant field.
• Experience with computerized system validation, Part 11 compliance, and related regulatory requirements (preferred).
• Familiarity with technology solutions used by commercial or go?to?market teams in the life sciences industry (preferred).
• Strong understanding of HIPAA requirements, including data security, encryption, storage, and handling impacts.
• Solid understanding of project management methodologies, system development lifecycle principles, and validation/qualification processes.
• Excellent communication skills with the ability to build trusted relationships and collaborate effectively across internal and external teams.
• Strong problem?solving, adaptability, and leadership abilities.