Care Coordinator- W 92nd

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our W 92nd St location. Care Coordinators are responsible for supporting patient care by making our patients feel welcomed and valued whilst also controlling the flow of the appointment. Care Coordinators are expected to respond to all phone calls and emails within 2 hours and always within 24 hours. Care Coordinators will guide our patients through our out‑of‑network experience and greet all patients who enter the clinic with a smile. Care Coordinators are expected to execute five‑star customer service. Spear strives to foster a true community environment for both patients and team members; therefore, a collaborative spirit is valued to ensure everyone receives the care and support they need. Qualifications Previous customer service experience Someone who is hospitable, welcoming, and team‑oriented Strong communication skills and ability to multi‑task A strong attention to detail and willingness to grow BA or BS degree preferred, not required What We Offer We know that exceptional patient service can only be achieved when our team is well cared for. We strive to create an environment that bolsters career growth while providing the flexibility and time necessary to simply be a human being. One Medical paid membership. Learn more at onemedical.com/business Mental health benefits that include paid time off and support services through Journey Live & employer‑sponsored EAP program. Medical, dental, vision benefits, commuter FSA plan. 401(K) Safe Harbor Match: SPEAR will match 100% of the first 3 % of annual compensation, plus 50 % of the next 2 % of annual compensation (total match not to exceed 4 % of your salary). Generous paid time including PTO, floating holidays, company holidays, and mental‑health days. Commuter FSA plans – pre‑tax savings for travel to and from work. Employee perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. Gym‑membership discounts with Blink & Crunch Fitness. Company events – annual summer picnic and holiday awards celebration. Physical Requirements Manual dexterity to manipulate office equipment and write notations. Ability to use computer keyboard 90 % of each workday. Hearing acuity to communicate over the telephone. Visual acuity to read information on a computer screen. Ability to sit, stand, and walk for extended periods. Occasional lifting of 10 pounds from floor to waist. We value empathy in our team members and a dedication to clinical excellence. Successful candidates will be clear, kind, and action‑oriented, no matter where they are in their career. Success Factors Passion for hospitality and customer service. Self‑motivation and willingness to go above and beyond. Enjoyment of making an impact daily and connecting with people. A proactive, collaborative, team‑oriented attitude. Celebrating wins and learning from losses with patients, colleagues, and communities. SPEAR-IT Values Service Passion Empathy Accountability Respect Impact Teamwork #J-18808-Ljbffr