Student Services Analyst (Dual Enrollment Coordinator) (2 Openings)

Student Services Analyst (Dual Enrollment Coordinator) (2 Openings) Job ID: 323430 Location: Phoenix College Full/Part Time: Full Time Regular/Temporary: Regular Hiring Salary Range: $53,050.25 - $68,964.82/annually, DOE Grade: 114 Work Schedule: Tues‑Thu, 8:00am – 5:30pm; Fri, 8:00am–4:30pm; Sat, 8:00am–2:30pm. Some evenings and weekends may be required. Summer Hours: Mon‑Thu, 7:00am–6:00pm. Work Calendar: 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision‑creating excellence in education for a better world. We focus on people‑not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we’re changing college. We don’t just support our community‑we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Campus Statement Situated in central Phoenix, Arizona, Phoenix College (PC) welcomed its inaugural class of students on September 13, 1920. A comprehensive community college with over 17,000 students and more than 150 degree and certificate programs, including two bachelor’s degrees, Phoenix College embraces a student‑centered approach to ensure quality teaching and learning. PC is a designated Hispanic Serving Institution (HSI) and is nationally recognized with the Seal of Excelencia. In 2025, PC was named as one of the top 16 community colleges in the nation as a Most Promising Place to Work by the National Institute for Staff and Organizational Development (NISOD). Join our top‑tier faculty and staff as we innovate and lead in higher education. Benefits Nationwide Medical, Dental, and Vision Coverage Paid Time Off: Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company‑paid Life Insurance, AD&D, and Short‑Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension , including Long Term Disability and Retiree Health Insurance with 100% employer‑matching contributions Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents Annual Professional Development Funding Flexible Work Schedules District‑Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program and Support Groups Employee Assistance Program (EAP) Sight‑On‑Site Eye Care Services Pre‑Retirement Planning Events Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full‑time for an eligible employer) Job Summary The Student Service Analyst coordinates, administers, and implements Early College Programming at PC by providing operations planning, program management and evaluation, direct student service delivery, as well as problem resolution, and technical assistance. The Student Service Analyst position supports strategic enrollment by providing dual & concurrent enrollment services to high schools, community agencies, organizations, and business/industry sector partners to promote the enrollment and retention of students. This position works collaboratively with the Manager of Early College Programs and Admissions & Records, to facilitate the dual enrollment program, utilizing relationships with other enrollment services areas to efficiently serve students and our partners while administering the dual enrollment/concurrent enrollment programs at Phoenix College. The Analyst will be responsible for the evaluation of criteria used for program eligibility, researching program activities, recommending enhancements, and developing and implementing programming events to support student development. Additionally, this role works closely with internal and external constituents and utilizing a broad base of knowledge of student service functions to support our student population of students (traditional, non‑traditional, underrepresented groups, etc.) navigate the admissions and enrollment processes at PC. Essential Functions 50% - Dual Enrollment Program Coordination, Administration, Recruitment, and Partner Relations Coordinates, administers, and implements Phoenix College Dual and Concurrent Enrollment programs, admissions and records processing, including operational planning, program management, recruitment, enrollment support, problem resolution, and technical assistance. Serves as a primary program liaison between Phoenix College and assigned high schools, school districts, students, families, faculty, and community partners. Coordinates recruitment schedules, classroom presentations, parent/student information sessions, and in‑person and virtual registration activities. Collaborates with high school administrators, counselors, liaisons, academic departments, and supervising faculty to establish and maintain Dual Enrollment course offerings and identify opportunities for program growth. Coordinates Dual Enrollment instructor onboarding and required course documentation; communicates program requirements, eligibility criteria, deadlines, policies, and procedures; and provides technical assistance to students and partners. Develops and maintains program resources, presentations, correspondence, and informational materials. 20% - Program Compliance, Evaluation, Data Analysis, and Reporting Coordinates, implements, and evaluates Dual Enrollment processes and procedures to ensure compliance with Phoenix College, MCCCD, and applicable program requirements. Reviews program requirements and eligibility criteria; interprets and applies applicable policies, rules, regulations, and standards; and identifies and recommends improvements to program processes. Collects, analyzes, maintains, and interprets enrollment and program data to evaluate program effectiveness, identify discrepancies, and support evidence‑based decision‑making. Creates and maintains program files, records, databases, tracking systems, reports, and required documentation. Prepares and delivers reports, correspondence, and presentations for internal and external stakeholders. 20% - Student Enrollment, Registration, Financial Assistance, and Problem Resolution Coordinates and oversees Dual and Concurrent Enrollment student admissions, eligibility, placement/testing, registration, tuition/payment, and enrollment processes in collaboration with Admissions & Records, Fiscal Services, academic departments, and high school partners. Evaluates student eligibility and required documentation for applicable Early College financial assistance and administers Dual Enrollment scholarship/grant processes, including Maricopa Grant funding. Monitors applicable funding requirements, program expenditures, and regulations. Provides students, families, faculty, staff, and external partners with program and policy advisement, information, technical assistance, and problem resolution. Researches and resolves complex enrollment, registration, eligibility, and funding discrepancies and recommends appropriate solutions. 10% - Student Success, Retention, Outreach, and Early College Support Develops, coordinates, and implements Dual Enrollment student outreach, retention, persistence, and completion activities. Represents Phoenix College at high school, district, college, and community events. Researches program opportunities, trends, standards, and best practices and recommends enhancements to Dual Enrollment programming. Performs other related duties as assigned. Minimum Qualifications Bachelor's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs. OR An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements outlined in law or regulation. Desired Qualifications Master's degree in Education, Business Administration, Student Affairs, Higher Education, or a related field. Two (2) years of Experience coordinating Dual Enrollment, Concurrent Enrollment, Early College, recruitment, outreach, or student enrollment programs in higher education. Experience interpreting and implementing institutional policies, procedures, regulations, and/or program requirements. Experience coordinating student admissions, enrollment, registration, financial assistance, or related student‑service processes. Demonstrated experience collecting, analyzing, tracking, and reviewing spreadsheet reporting on student and/or program data. Experience using student information systems, databases, CRM systems, and/or productivity platforms such as Microsoft Office and Google Workspace. One (1) year of full‑time, relevant MCCCD experience within the previous two (2) years Special Working Conditions MCCCD does not sponsor individuals for any type of work visa. May be required to work evenings and weekends May require prolonged periods of viewing a computer screen and using a keyboard. Travel to campus during interview/selection process will be at candidate's own expense. ADA AND OTHER REQUIREMENTS: Positions in this class typically require reaching, standing, walking, lifting, fingering, grasping, talking, hearing, seeing and repetitive motions. Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects including the human body. Working Conditions: Work is routinely performed in an indoor, office environment. Posting Close Date Apply on or before 11/03/2026 to be considered. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. #J-18808-Ljbffr Maricopa Community College district