AIOps & Agentic Operations Advisory Senior Manager

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and, Interactive, Technology, and Operations services, all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at We are seeking an experienced Senior Manager, AIOps & Agentic Operations Advisory to help large enterprises move from reactive, human-run operations to intelligent, automation-first delivery. This role is built for practitioners who have actually run enterprise IT operations at scale — and who now bring that hard-won experience to bear in designing the AIOps and agentic operating models that will replace much of what they once managed manually. The value this person brings is not theoretical: they know what breaks, what matters at 2am, and where automation genuinely changes outcomes versus where it creates new risk. They translate that grounded perspective into a compelling vision for CIO audiences and into delivery plans that cross-functional teams can execute. The Work: Design AIOps and agentic operations architectures grounded in real enterprise run experience — identifying where autonomous operations genuinely reduce risk and cost, and where human judgment must be preserved Frame the vision for CIO audiences — translating complex operational transformation into a clear business case, articulating the path from current-state operations to an automation-first, agentic target state Build the delivery plans — defining phased roadmaps, workstream structures, tooling selections, and operating model transitions that delivery teams can own and execute without the advisory lead needing to run each workstream Assess and sequence the automation opportunity — applying operations experience to distinguish genuine quick wins from automation that looks good in a slide but fails in production, and prioritising accordingly Lead the operating model transition — redesigning roles, processes, and governance for a world where agents handle event triage, remediation, and change execution, and human operators focus on exception handling, oversight, and continuous improvement Shape and support business development — leading client workshops, originating opportunities through peer-to-peer CIO engagement, and contributing to proposals where operations credibility is the differentiator Provide thought leadership on the frontiers of intelligent operations — including multi-agent orchestration, AI-driven change risk assessment, autonomous remediation guardrails, and the governance frameworks needed to operate at machine speed Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements. Minimum 8+ years of progressive experience in IT operations, infrastructure engineering, or technology consulting — with a meaningful portion spent actually running enterprise operations at scale, not only advising on them Minimum 8+ years in a leadership role with accountability for operational performance, service delivery, or infrastructure reliability in a complex enterprise environment Minimum 3+ years experience designing and delivering AIOps, automation, or intelligent operations programs — with evidence of measurable operational outcomes (MTTR reduction, automation coverage, alert noise reduction, toil elimination) Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience) Bonus Points If: Prior experience in a senior enterprise operations role (Head of IT Operations, VP Infrastructure, NOC Director, or equivalent) before moving into consulting or advisory — the practitioner-to-advisor career path is a strong signal for this position Hands‑on experience deploying or operating AIOps tooling in production (Dynatrace, Moogsoft, BigPanda, PagerDuty, Datadog, or equivalent) — not only designing or evaluating it Experience in regulated industries (financial services, energy, life sciences, public sector) where autonomous operations require additional governance, audit trails, and human oversight controls Industry certifications in cloud operations, SRE, or AIOps platforms; familiarity with ITIL 4 and how its practices adapt in an automation-first operating model Skills: AIOps & Intelligent Ops Design: Hybrid/multi-cloud AIOps platform design (noise reduction, anomaly detection), agentic operations (autonomous triage, self‑healing runbooks), and unified telemetry observability (Dynatrace, Datadog, Splunk, OpenTelemetry). Enterprise Operations Credibility: Hands‑on background leading NOC/SOC and major incident command, navigating operational realities (alert fatigue, change freezes), and driving SRE/reliability practices (SLO/SLI frameworks, error budgets). Automation-First Delivery: End-to-end automation programme design (ROI modeling, toolchain selection), actionable workstream architecture, and organizational change/adoption management for human oversight of AI workflows. Executive Advisory & Thought Leadership: CIO-level strategic vision and business case development, alongside grounded points of view on agentic AI readiness and phased adoption roadmap sequencing. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture Role Location Annual Salary Range California $132,500 to $302,400 Cleveland $122,700 to $241,900 Colorado $132,500 to $261,300 District of Columbia $141,100 to $278,200 Illinois $122,700 to $261,300 Maine $112,900 to $222,500 Maryland $132,500 to $261,300 Massachusetts $132,500 to $278,200 Minnesota $132,500 to $261,300 New York $122,700 to $302,400 New Jersey $141,100 to $302,400 Virginia $122,700 to $278,200 Washington $141,100 to $278,200 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement Accenture is an EEO and affirmative action employer of veterans/individuals with disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces. Join Accenture to work at the heart of change. Visit us at #J-18808-Ljbffr Information Technology Senior Management Forum