Help Desk Analyst

Job Title: Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study. Client: Commonwealth of PA 2 Implementation partner: VDart Job Type: long term contract Visa Type: No sponsor available for this job (Only local candidate or someone willing to relocate are accepted for this role) Location : Dauphin County- PA Job Overview This role shall: JD: This requisition has an hour-long in-person interview. Client would prefer candidates local to the Harrisburg, PA Area. This position is funded through 6/30/27, so use that date in the RTR. Contract end date is dependent on the final schedule and projected needs. Historically additional funding should then last a fiscal year. The training cycle runs 3-4 weeks, so start date would most often fall 2 to 3 weeks from the date of acceptance. The team teleworks on every Friday. This position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMV building along the Susquehanna River, just south of I-83), specifically located at 1101 South Front St., Harrisburg, PA 17104. Since the team moved to that location there is no longer a need to bring a $20 check as PennDOT doesn't charge for badges there. This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support. No Tier 2 work will be performed. This is an operational-type job and reliability, and communication are key components to making the department successful. PennDOT seeks someone with customer service experience, people skills, prefer a team environment and have basic IT experience. They can teach the IT, but the candidate either will have or doesn't have people and customer service skills. Required Skills Experience with call tracking and ticketing software Attentive to details and ability to be resourceful (using supplied documentation) Ability to support users with limited knowledge of computers, software, hardware, and systems Above average communication skills and telephone manner. Excellent organizational skills Basic User & Security Group Active Directory administration Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365 Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation) You will be a self-motivated achiever who gains satisfaction from providing excellent customer service 1+ years previous IT Service Desk and/or Call Center experience required. Saturday work from 8 AM - 12 PM is scheduled for once a quarter and management will give at least two weeks’ notice beforehand. #J-18808-Ljbffr Inabia Software & Consulting Inc.