Sale Processor

Sale Processor

The Sale Processor is responsible for processing and completing all third-party driver purchaser and auction sales of vehicles within their designated KPIs. This position requires cross-functional training within all Remarketing sales functions (lessee sale, wholesale, and courtesy sales). Requires providing support to the response center to internal and external customers inquiries, solving problems related to vehicle sales, and assisting in managing the VOR vendor network.

Key Responsibilities - Essential Functions:

• Review, interpret, and process sale to completion including executing client specific sale instructions, completing a title, processing all necessary forms and documents and mailing within the department KPI.
• Demonstrate a thorough knowledge of each state specific sale requirements (taxes, titles, and forms) to properly process the sale.
• When lessee sales or courtesy sales are required, generate the title pull request through Title Inventory application.
• Manage special client situations effectively.
• Assist in research and support requests from Response Center as it pertains to status, titles, forms, vehicle sale problems.
• Overseeing of all client buyouts and downsizing projects.
• Processing Canadian sales (lessee and wholesale).
• Process dealer purchase programs sales.
• Process specific client requests through individual vendors (Cox, RICHI, Adesa).
• Process all salvage titles and sales through salvage auction.
• Work with Title Maintenance to obtain duplicate and/or salvage titles. Follow up to ensure that titles are obtained in a timely manner.
• Develop successful partnerships with vendors by building positive individual relationships with vendor staff.
• Train and coach vendor staff on Wheels policies and procedures. Take appropriate action when expectations are not met.
• Responsible for managing all sales exceptions and pended sales to ensure they are resolved within the KPI. Ensure accurate client billing by carefully auditing the paperwork and fees for every vehicle sale.
• Serve internal customers (e.g., Client Services, Driver Services, Finance) effectively and professionally.
• Assist and maintain an effective working relationship with the Regional Sales Manager.
• Distribute mail.
• Other duties as assigned.

Competencies - Skills:

• Working knowledge of Microsoft software such as Windows, Word, Excel and Outlook
• Excellent follow through and problem-solving skills.
• Strong customer service skills
• Able to speak/write clearly and concisely.
• Ability to interact with customers and co-workers with diplomacy and tact.
• High attention to detail and process oriented
• Ability to oversee multiple tasks simultaneously.
• Organizational and time management skills
• Prioritization skills and ability to adjust to changes in volume of work.
• QWERTY keyboard and general computer navigational skills

Education and Experience:

• High school diploma required.
• One (1) to two (2) years of office/customer service experience.

Core Values:

At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.

• Integrity Always act with integrity and honesty.
• One Team Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.
• Innovation Drive continuous improvement, spark creativity and embrace next generation thinking.
• Customer Success Ensure that customer and driver success is at the heart of everything we do.

Cultural Attributes:

At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors:

• Discipline Drives Quality Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
• Intellectually Curious Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
• Commit and Deliver Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.
• Relationships Matter Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.

Job Specifications, Physical Demands and Work Environment:

Work Environment: This position is in Illinois

Position Type/Standard Schedule: This is a full-time position, Monday through Friday.

Travel: Travel is not required for this role.

Physical Demands: While performing the duties of this job, the employee must regularly talk and hear, and use hands and fingers to operate call center tools.

EEO Statement

Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.