Call Center Representative
Cogvantage LLC
We are looking for a Call Center Representative to handle inbound and outbound customer calls for our client portfolio.
Responsibilities:
- Answer inbound calls professionally and resolve customer inquiries
- Make outbound calls to follow up on customer requests
- Document call details in CRM system accurately
- Escalate complex issues to appropriate teams
- Meet daily call volume and quality targets
Requirements:
- 1+ years of call center or customer service experience
- Excellent verbal communication skills
- Ability to multitask and navigate multiple systems
- Proficiency with CRM tools (Salesforce, Zendesk preferred)
- Strong problem-solving and empathy skills
- High school diploma or equivalent required
Vacancy posted 4 days ago
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