Bartender | Part-Time | Chickie's & Pete's - PPL Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Bartender responsibly serves beverages in moderate amounts, not to promote overindulgence or advocate any action that could cause guests to become intoxicated. Also takes guest orders, delivers food, and maintains the bar seating area by bussing and cleaning. Additionally, a bartender is responsible for the billing and payment processing of the guests that they serve.

This role will pay an hourly rate of $2.83, plus tips.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

About the Venue

PPL Center is a state-of-the-art multipurpose arena in downtown Allentown, PA and home of the Lehigh Valley Phantoms. The arena seats more than 10,000 for concerts and more than 8,500 for Lehigh Valley Phantoms professional hockey games, making it the region's largest events venue.

The amenities-packed PPL Center hosts more than 150 events each year, offering something for everyone, including the Lehigh Valley Phantoms, the AHL affiliate of the NHL Philadelphia Flyers, live concerts, family shows, trade shows, youth sports, high school and collegiate events, conferences, graduations, and so many more.

Chickie's & Pete's is a full-service bar and restaurant located within PPL Center, serving lunch Tuesday through Friday and open for events.

Responsibilities

• Greets guests in a friendly professional manner
• Provide education about Chickie's style of service, the food and beverage menus, how menu items are prepared, the ingredients used, and the different cooking methods
• Smile and maintain a positive attitude at all times
• Follow all Chickie's & Pete's service standards including upselling and suggestive selling
• Inform guests of daily drink & food specials
• Prepare garnishes for alcoholic and non-alcoholic beverages
• Wash and sterilize glassware
• Receive and serve food orders to guests seated at the bar
• Check identification to ensure that guests meet minimum age requirements for consumption of alcoholic beverages
• Refuse/cut off service to patrons who appear to be intoxicated
• Receive guest payments and process transactions
• Respond appropriately to guest complaints and bring any issues to the attention of a manager
• Perform marketing and other promotional services as needed
• Maintain cleanliness in all areas of the bar: counters, sinks, utensils, shelves and storage areas
• Report all equipment problems and bar maintenance issues to the General Manager
• Assist with restocking and replenishment of bar inventory and supplies
• Thank guests for their visit, inform them of upcoming events and invite them to return
• Understand the importance of speed of service and act with sense of urgency when performing job tasks
• Attend all scheduled employee meetings
• Empty trash cans
• Additional responsibilities may be assigned as needed by management

Qualifications

• High school diploma or equivalent preferred.
• Must be 18 or over.
• 2 years or more experience bartending
• Previous cash handling experience preferred.
• Ability to learn to operate a cash register and corresponding system accurately.
• Possess valid food handling certificate and RAMP certification if required by state and federal regulations (or be willing to obtain one within a 60 day time-frame from date of hire).
• Excellent interpersonal and communication skills and a friendly, positive attitude with co-workers, management staff, volunteers and guests.
• Ability to work a flexible schedule including nights, weekends, some holidays and long hours.
• Ability to prioritize tasks in a fast-paced environment.

Strengthened by Our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.