Aviation Customer Service Representative

Aviation Customer Service Representative

Robinson Aviation is seeking aviation-minded applicants for its Customer Service Representative position. You'll have daily interactions with large corporate flight departments, airline operations, and high-profile clients in private aviation. Applicants must have a customer-first attitude, demonstrating superior service, a professional demeanor, and a personable friendliness. This position deals with privileged information, and employees are held to strict confidentiality practices.

Applicants must be available to work days, nights, weekends, and/or holidays as required. Schedule will be determined after training is completed.

Responsibilities:

You'll serve as the vital connection between our customers and our Line Services department, helping coordinate aircraft services, concierge requests, and processing customer invoicing. CSRs are also responsible for maintaining basic lobby cleanliness throughout the day, including restocking consumable items in our coffee/tea room. Closing duties include balancing daily sales reports and providing clerical support to the on-duty managers.

Heavy phone, email, and interpersonal communication skills are a must.

Qualifications:

• Be at least 18 years of age
• Authorized to work in the USA
• Valid driver's license in the State of Connecticut with no prior suspensions
• Qualify for an airport-issued ID badge, dependent on a TSA fingerprint background check
• High School Diploma or equivalent.

Well qualified individuals will have prior aviation-based experience including knowledge of the phonetic alphabet, aircraft types, and knowledge of FBO operations. Previous hospitality experience also a plus!

Benefits*:

• Company-sponsored insurance
• 40 Hour Floating Holiday Pay and PTO accrual
• Company-sponsored 401(k)
• Monthly monetary fuel commissions, based on fuel sales

*Benefits begin after a 90-day probationary period.

Additional Information:

Applicants are asked to submit resumes along with a cover letter of interest. Interested applicants may also drop off a resume and cover letter in person at 50 Thompson Avenue, East Haven, CT. Uniform and grooming standards are enforced. Find out more information about Robinson Aviation and FBOs at

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