IT Support Specialist - Part Time

Description Pain Specialists of Austin ("PSA" or "Company") is a Texas‑based, multisite comprehensive pain management company that includes over 15 locations. PSA is growing rapidly. We require extremely competent, talented professionals who can support the business and help it achieve its strategic objectives. As our IT Support Specialist, you will interact with Pain Specialists of America employees over the phone, in person, via video conferencing, or through remote sessions to resolve reported issues. To ensure success, qualified candidates will possess extensive experience in providing IT support in a fast‑paced environment. This position is part‑time and hybrid, averaging 20–28 hours per week, and the facility address is 4100 Duval Rd. Bldg 3 Ste 200, Austin, TX 78759. Detailed Responsibilities Meticulously manages hardware and software inventory management and administration Performs onboarding and off‑boarding tasks for employee lifecycle management, including account management, system access, computer provisioning, etc. Travels to and supports practice facilities’ projects as they arise, including office relocation and build‑out, audio‑visual and workstation set up, troubleshooting of network issues or technical equipment, etc. Provides technical support to employees locally and remotely, and manages issues and service requests received through a ticketing system Diagnoses and resolves unique, non‑recurring problems associated with application software and operating systems; determines source of problem and classifies level, priority, and nature Works collaboratively and constructively with all team members, balancing multiple work streams with moderate complexity Stages and deploys hardware, and configures software to help with system and hardware issues Self‑manages time efficiently and demonstrates effort by assuming responsibility and taking initiative Works closely with internal teams on customer‑impacting issues and escalates when appropriate Assists in creating technical solutions, such as upgrade and migration plans Develops professional relationships with product partners and understands their escalation procedures Performs other related tasks as new projects are identified Possesses the skills necessary to work in and navigate Microsoft Office365 and Azure The Competencies You’ll Need Comfortable with all facets of computer setup, hardware and software installation, peripherals, and having basic server and network knowledge Experience finding causes of problems and quickly determining efficient solutions Understanding of the healthcare industry and knowledge of HIPAA and PHI Experience with RMM tools Requirements HS Diploma or equivalent required Associate’s degree or higher preferred (or 3+ years of relevant experience in lieu of degree) IT Certification preferred (e.g., CompTIA IT Fundamentals+, CompTIA A+, etc.) Strong troubleshooting methodology Experience with Windows and Mac operating systems Experience with working in a help‑desk environment Must travel when required and have access to a personal vehicle to travel between worksites and locations as requested Ability to lift up to 50 pounds #J-18808-Ljbffr Psadocs