Quality Improvement Specialist

Quality Improvement Specialist

The Quality Improvement Specialist ensures agency services meet or exceed standards set by stakeholders and regulatory/oversight agencies. This role monitors performance trends, supports continuous quality improvement initiatives, and helps drive positive outcomes for clients and families while promoting a strong organizational reputation.

Duties and Responsibilities:

• Apply quality improvement standards and regulatory guidance to strengthen program performance and support continuous improvement efforts.
• Conduct audits that promote compliance and enhance service quality.
• Assess quality processes and identifies opportunities to improve outcomes for clients, families, and programs.
• Manage and resolve client/consumer complaints in a timely and professional manner.
• Collect, analyze, and maintain data related to client satisfaction and program performance.
• Translate data insights into clear reports that inform decision-making.
• Develop training materials and provide education to staff and providers based on identified trends and needs.
• Collaborate with internal teams to document, investigate, and report incidents in accordance with regulatory requirements.
• Participate in quality management activities, including the review and investigation of serious reportable incidents.
• Support compliance with HIPAA and assist the Compliance Officer in maintaining regulatory standards. Represent the agency on internal and external committees, as assigned.

Education/Experience:

• Bachelor's degree in human services or a related field, or an Associate's degree with relevant experience.
• Experience in a human services or nonprofit setting required, with preference for programs regulated by OMH, OCFS, DOH, or similar agencies.
• Experience applying regulatory requirements with a focus on compliance and quality improvement strongly preferred.