IT Asset Management Lead

Atos

Chicago, IL

Bachelor’s Degree from an accredited college or university
working in any of the following roles in an enterprise environment: IT Asset Management, Desktop, Network, Service Desk, Server, or Telecommunications support
f Asset Management or CMDB experience
Two (2) years of leading one of the following teams in an enterprise environment: IT Asset Management, Desktop, or Service Desk
Bachelor’s degree or higher in Computer Science, Information Technology, Management Information Systems or other computer related field
IAITAM: Certified IT Asset Manager (CITAM) Certification
Healthcare, Finance, or other highly regulated industry IT experience
NIST or CIS Framework audit experience
Experience managing enterprise asset inventories exceeding 5,000 assets and supporting multiple locations, departments, or business units
ITIL Foundation Certification
Comprehensive knowledge of IT Asset Management (ITAM), Configuration Management (CMDB), and IT Service Management (ITSM) principles, including asset lifecycle management, configuration management, software licensing, compliance, audits, and industry best practices.
Demonstrated ability to develop, document, implement, and continuously improve policies, procedures, standards, workflows, and operational processes using methodologies such as Lean, Six Sigma, DMAIC, ITIL Continual Service Improvement (CSI), or similar frameworks.
Strong analytical, organizational, critical-thinking, and problem-solving skills with the ability to conduct audits, identify process gaps, manage competing priorities, recommend corrective actions, and drive continuous improvement initiatives.
Excellent verbal, written, interpersonal, and leadership skills with the ability to effectively communicate technical and non-technical information, build collaborative relationships, and work effectively with staff, leadership, vendors, auditors, and business stakeholders at all organizational levels.
Ability to develop and manage Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and management reporting while supporting operational performance, customer service objectives, and business goals in a fast-paced healthcare environment.
Ensuring CMDB is accurate and updated regularly
Ensuring deliveries are shipped and received
Updating processes and procedures to effectively manage asset inventory via CMDB tools (e.g., FreshService, Device42, ServiceNow)
Ensuring asset requests are being promptly responded to and customers receive timely status communication
Developing and maturing the asset life cycle management process
Procuring assets based enterprise environment requirements including projects
Establish working relationships with vendors, internal teams and business stakeholders

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Vacancy posted 10 hours ago

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