Service Associate - Springfield, MO - Sustainability Solutions

As a Service Associate, you'll be the face of our Sustainability Solutions program within hospitals throughout your territory. Reporting to a Service Manager, you'll build authentic relationships with healthcare teams, provide education and support, and help customers increase participation in programs that reduce waste and create a more sustainable future for healthcare.

Who we want:

Customer oriented representatives: A person who has an eye for impressing our customers and building strong relationships.

Competitive Spirit: Team players who are looking to launch a career with Stryker, understanding that a Service Associates role offers ground-floor experience of our business.

Challengers: People who continually seek improvement for the business and their customers.

Teammates: Partners who listen to ideas, share thoughts and work together to move the business forward.

Collaborative networkers: Relationship-savvy people who intentionally make connections with both internal partners and external contacts.

Self-directed initiators: People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

What you will do:

• Collect eligible single-use medical devices from hospitals throughout your assigned territory while maintaining collection goals and service standards.

• Build trusted relationships with healthcare professionals, supply chain teams, hospital leaders, and internal partners to drive program engagement and long-term success.

• Educate hospital staff on collection program processes, eligible device identification, and best practices to improve participation and compliance.

• Deliver training sessions and ongoing customer support to strengthen program adoption and increase collection volumes.

• Partner with commercial and operational teams to identify growth opportunities and expand customer engagement within existing accounts.

• Track collection activity, maintain accurate records, and submit timely reports to support territory performance and business objectives.

• Monitor key program metrics and recommend opportunities for continuous improvement and increased participation.

• Contribute to a positive, collaborative team environment through effective communication and active participation in meetings and team initiatives.

What you need:

• Valid and unrestricted driver’s license and appropriate insurance to travel by car as required.

• Highschool degree or GED.

• Use of your personal vehicle (drive 80-100 miles/day depending on territory).

• Ability to obtain and maintain needed credentials at all hospitals within assigned territory

• Must be able to effectively use computer programs ( e.g. Word, Excel, Outlook, Power BI and Power Point).

PHYSICAL REQUIREMENTS

• Medium work: Exerting up to 60 pounds of force daily, and/or up to 20 pounds of force constantly to move objects. (Pushing and/or pulling up to 60 pounds of force constantly, and ability to lift up to 40 pounds)

• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.

• Must be able to communicate effectively through presentation skills, email and phone

• Must be able to use common office equipment (e.g. PC, Microsoft office, smart phone, etc.).

United States of America Pay Ranges:

• USN : $21.58 - $29.20 USD Hourly

View the U.S. work location and transparency guide to find the pay range for your location.