Operations Support Specialist

ADR Operations Specialist

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for independently processing complex transactions supporting the movement of account assets and other fulfillment processing. Key responsibilities include end-to-end ownership of issue resolution, working across multiple operations and product specialists, and ensuring procedures are clearly documented and up to date. Job expectations include supporting projects, initiatives and preparing executive-level reports and presentations.

ADR Operations Specialist. This position will involve various settlement tasks that are used to process/settle multiple ADR/ORD conversions. Primary responsibility is processing/settlement of ADR conversions across multiple different markets and platforms. There will be daily interaction via email and phone calls with clients, international settlement teams, trading desks, branch offices, and other internal Operation areas. Daily processing tasks include mitigation of firm and client risk/exposure by ensuring proper conversion bookings, approvals, consistent and clear client communication and proper prioritization around high value conversions. Associate is expected to continuously look for ways to improve processes and reduce manual work by identifying repetitive tasks, reporting, reconciliations, or other activities that could be streamlined through automation or AI. Associate will be responsible for learning and adhering to market rules and quickly grasp settlement responsibilities. Associate will be required to multi task in a high volume/value, fast paced environment all while meeting settlement needs.

Responsibilities:

• Leads end-to-end resolution of complex client issues and inquiries, including research, escalation and approvals for items with high levels of monetary risk
• Drives execution of complex financial and non-financial client transactions Supports process improvements, requirements, and initiatives across multiple stakeholders
• Performs quality assurance reviews, testing, and training to ensures high performance accuracy of performance metrics and quality standards
• Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation
• Reviews and updates written procedures to ensure accuracy
• Supports operational team projects and production of executive-level reports and presentations for senior management as needed

Required Qualifications:

• 2+ years related brokerage operations experience or Bachelor's degree
• Ability to escalate appropriately and obtain problem solving skills
• Solid oral & written communication skills
• Ability to independently manage small and medium sized projects
• Ability to multitask in a high volume/fast paced environment
• Ability to learn and understand different settlement functions and platforms.
• Ability to adhere to workplace excellence and LOB in office schedule. This position can't support extended remote work.

Desired Qualifications:

• Knowledge of trade lifecycle or stock market
• Strong motivation to succeed
• Understanding of Risk & Control issues
• Prior team lead or management experience
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Skills:

• Risk Management
• Written Communications
• Active Listening
• Attention to Detail
• Critical Thinking
• Oral Communications
• Problem Solving
• Adaptability
• Collaboration
• Prioritization

Shift:

1st shift (United States of America)

Hours Per Week:

40